Veronica Arenas
El Paso,Texas
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
19
19
years of professional experience
Work History
Senior Accounts Receivable Canada
Automatic Data Processing (ADP)
El Paso, Texas
11.2024 - 09.2025
- Managed over 900 accounts, including Canada and Cross Border clients.
- Performed assigned Invoices to cash tasks and worked cases accurately and within stipulated timeliness by partnering with business units and/or worked with the client to understand and resolve routine requests.
- Handled warm transfers from client service associates to assist in resolving client billing requests or issues.
- Provided continuous support and timely response to Clients, Shared Services, Teams, Service, Sales, and implementation for resolution of simple inquiries and escalations.
- Participated in organizational initiatives including continuous improvement.
- Prepared formatted data files and correspondence for distribution to clients.
- Worked with Banks to resolve client payment issues.
- Implemented and documented new processes.
- Exceeded monthly goal in collections.
- Assisted in training new AR Reps, scheduling breaks and late shift schedules.
Accounts Receivable Representative
Automatic Data Processing (ADP)
El Paso, Texas
05.2010 - 11.2024
- Received and made inbound/outbound calls to and from clients for billing issues, resolution.
- Managed invoices and billings to ensure timely payment processes.
- Monitored and collected payments, addressed discrepancies, and negotiated payment terms.
- Maintained customer relationships and provided exceptional service.
- Collaborated with the finance team to improve receivable processes.
- Met and exceeded phone metrics and SLAs.
- Provided World Class Service with each interaction to ensure client satisfaction and retention.
Employee Service Center Representative
Automatic Data Processing (ADP)
El Paso, Texas
11.2006 - 05.2010
- Answered inquiries from clients and employees via phone and email regarding benefits and payroll.
- Performed research and problem resolution using multiple systems and resources.
- Created cases related to inquiries and disputes.
- Prepared standard reports for employees.
- Assisted with different health insurance coverage options.
Education
General Studies
The University of Texas At El Paso
El Paso, TXSkills
- Strong customer service skills
- Adept in Microsoft Office applications
- Innovative problem-solving
- Efficient in mastering new software
- Proficient in task management
- Cross-functional teamwork
Languages
English
Full Professional
Spanish
Professional Working
Awards
ADP #hellogr8ness Award Q4 FY23
Received the ADP #hellogr8ness Award Q4 FY23, a recognition given to employees at ADP El Paso for their outstanding contributions and leadership within the organization. It is awarded to employees who have made significant impacts on their teams, departments, and company. The award is a testament to the employee's hard work, dedication, and ability to foster a positive and inclusive work environment.
Timeline
Senior Accounts Receivable Canada
Automatic Data Processing (ADP)
11.2024 - 09.2025
Accounts Receivable Representative
Automatic Data Processing (ADP)
05.2010 - 11.2024
Employee Service Center Representative
Automatic Data Processing (ADP)
11.2006 - 05.2010
General Studies
The University of Texas At El Paso