Isabelle Spear
Crestview,FL
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
4
4
years of professional experience
Work History
Front Desk Agent
Innisfree Hotels
Fort Walton Beach, FL
05.2023 - Current
- Kept records of room availability and guest accounts, manually or using computers.
- Input and confirmed reservations for guests.
- Assisted guests at check-in, providing information on various services within hotel.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Generated daily reports detailing occupancy levels, revenue amounts.
- Provided excellent customer service while upholding company policies.
- Answered phones, responded to inquiries, and took messages.
- Resolved customer complaints promptly and courteously.
- Wrote and maintained incident reports, daily activity logs and other documents as requested by management.
- Maintained updated knowledge through continuing education and advanced training.
Office Manager
Quality Glass of Walton County
DeFuniak Springs, FL
06.2020 - Current
- Administered payroll and maintained proper documentation of employee personnel.
- Developed and implemented office policies and procedures.
- Recruited and trained new employees to meet job requirements.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
Hospitality & Tourism Management
Northwest Florida State College
Niceville, FL05-2024
Skills
- Front Office Support
- Credit and Cash Payments
- Administrative Skills
- Conflict Management
- POS Systems
- Customer Service
References
References available upon request.
Timeline
Front Desk Agent
Innisfree Hotels
05.2023 - Current
Office Manager
Quality Glass of Walton County
06.2020 - Current
Hospitality & Tourism Management
Northwest Florida State College
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