Isabelle Thompson
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionists
Smith, Ammons, Howle & Ricker, LLC
11.2022 - 09.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected deposits, fees, and payments.
- Completed data entry and filing to keep records updated for easy retrieval.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Completed all tasks in compliance with company policies and procedures.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Entered and updated sensitive customer information during consults.
- Sorted and delivered mail and packages upon arrival to correct staff members and departments.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Confirmed appointments, communicated with clients, and updated client records.
- Organized, maintained and updated information in computer databases.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Collected payments, processed transactions and updated relevant records.
Landscaper
Innovative Landscaping And Irrigation
02.2021 - 02.2021
- Maintained grounds by trimming, weeding, and general clean-up.
- Performed planting, watering, mulching, and edging of lawns.
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
- Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
- Operated landscaping equipment with focus on safety and machine longevity.
- Cultivated and replanted trees and plants to maintain landscaping areas.
- Utilized creative design techniques to maximize aesthetic appeal of landscaping projects.
- Installed lights, sprinklers and other outdoor features based on requirements.
- Utilized power tools and landscaping machines to maintain outdoor areas.
- Removed debris and waste from outdoor areas.
- Performed equipment maintenance and repairs to keep tools functional for projects.
- Removed tree stumps, roots and debris for cohesive landscape appearance.
- Maintained gardening tools by replacing blades and fluids.
Education
High School Diploma -
Wilson High School
Florence, SC06.2020
Skills
- Meeting Scheduling
- Verbal and Written Communication
- Mail Handling
- Time Management
- Sorting and Labeling
- Meeting Arrangements
- Multi-Line Telephone Systems
- Expense Reporting
- Packaging and Mail Receiving
- Hospitality Service
- Customer Assistance
- Word Processing
- Strategic Planning
- Office Supplies Inventory Management
- Front Desk Operations
- Scheduling Appointments
- Referral Coordination
- Sensitive Information Handling
- Office Supply Ordering
- Microsoft Office
- Call Forwarding
- Complex Problem-Solving
- Confirming Transactions
- Telephone Etiquette
- Call Answering and Routing
- Greeting and Seating Clients
- Answer Telephone Calls
Timeline
Front Desk Receptionists
Smith, Ammons, Howle & Ricker, LLC
11.2022 - 09.2023
Landscaper
Innovative Landscaping And Irrigation
02.2021 - 02.2021
High School Diploma -
Wilson High School
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