Isac Gifford
Windsor,CO
Summary
Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.
Overview
6
6
years of professional experience
Work History
Assistant General Manager
Cobblestone Car Wash
Fort Collins
02.2024 - Current
- Oversaw regular equipment inspections, identifying necessary repairs or replacements before they impacted operations or safety risks emerged.
- Improved customer satisfaction by implementing efficient car wash processes and maintaining a clean environment.
- Managed daily operations for optimal efficiency and profitability, including scheduling staff and overseeing inventory management.
- Promoted exceptional customer service, addressing complaints promptly and ensuring repeat business from satisfied clients.
- Provided ongoing guidance to team members on proper techniques for washing various vehicle types, ensuring consistent service quality across all jobs.
Dish Network Technician
DISH
Loveland, CO
03.2023 - 02.2024
- Assisted in inventory management, maintaining an organized stock of necessary tools and equipment for job completion.
- Maximized efficiency within the team through clear communication during scheduling changes or unforeseen challenges.
- Continuously developed technical skills through participation in ongoing training and certification programs, maintaining a cutting-edge understanding of industry best practices.
- Performed regular maintenance checks on installed systems, ensuring continued functionality for satisfied customers.
- Ensured optimal signal strength for clients through accurate dish alignment and calibration.
- Demonstrated expertise in diagnosing hardware and software malfunctions, resulting in swift resolutions for customers.
Assembly/Quality Control Inspector
ICON Electric Vehicles
Charlotte, NC
03.2022 - 03.2023
- Assisted in training new technicians, sharing knowledge and expertise in golf cart repair techniques.
- Demonstrated commitment to quality control by thoroughly testing repaired carts before returning them to customers or placing them back into service.
- Assembled carts with minimal supervision, exceeding expected project milestones.
- Collaborated with team members to meet production goals and maintain a safe, clean work environment.
- Visually inspected carts for defects and placed defective items into repair line
Retail/Backroom Associate
TJX Companies
Fort Collins, CO/Greeley,CO/Huntersville, NC
02.2020 - 03.2022
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Helped with preparing items for the sales floor to support operations.
- Labeled and stored items according to company guidelines.
- Supported team in keeping backroom operations running smoothly.
Crew Member
Cinemark
Fort Collins, CO
04.2019 - 02.2020
- Handled cash register transactions accurately while providing friendly service at the concession stand or box office.
- Maintained lobby, hallway, and auditorium cleanliness using various sanitation practices.
- Assisted in maintaining a clean and safe theater environment, promoting positive guest interactions.
- Stocked and organized concession supplies to provide customers with food and beverage options.
- Checked IDs for age-restricted shows in compliance with regulations.
- Worked with other staff members for smooth theater operations.
Crew Member
McDonald's
Fort Collins, CO
11.2018 - 04.2019
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
Education
Bachelor of Arts - Business
University of Northern Colorado
Greeley, CO05-2027
High School Diploma -
Fort Collins Highschool
Fort Collins, CO05-2019
Skills
- Staff management
- Inventory control
- Operations management
- Staff development
- Team leadership expertise
- Employee scheduling
- Sales techniques
- Customer retention
- Workflow coordination
Timeline
Assistant General Manager
Cobblestone Car Wash
02.2024 - Current
Dish Network Technician
DISH
03.2023 - 02.2024
Assembly/Quality Control Inspector
ICON Electric Vehicles
03.2022 - 03.2023
Retail/Backroom Associate
TJX Companies
02.2020 - 03.2022
Crew Member
Cinemark
04.2019 - 02.2020
Crew Member
McDonald's
11.2018 - 04.2019
Bachelor of Arts - Business
University of Northern Colorado
High School Diploma -
Fort Collins Highschool