Isai Elizondo
San Antonio,TX
Summary
Outgoing professional with a strong background in customer service, office administration and team leadership. Skilled in organization, quality control, and fostering effective team communication to meet and exceed customer expectations.
Overview
7
7
years of professional experience
Work History
Office Coordinator
Final Touch Construction Cleaning Services
San Antonio, TX
03.2025 - Current
- Receive cleaning service requests from construction managers by phone, text, or email and organize them onto the next day's schedule as well as accommodating last-minute requests for the current day.
- Serve as the primary point of communication between construction managers and cleaning crews, translating between English and Spanish while accurately communicating service details, specific areas of homes requiring attention, homeowner comments, and estimated times of service.
- Perform daily on-site quality inspections and report back missed areas or details with cleaning crews as well as the main office to ensure services meet customer expectations and the company standards.
- Develop organizational documents to keep work consistent and efficient, such as scope-of-work guides for different types of services, quality inspection checklists that outline the proper order for reviewing completed cleans, and an archive of records for photos taken during quality inspections.
Shift Manager
Charley's Philly Steaks
San Antonio, TX
09.2019 - 08.2026
- Kept employees on task by assigning responsibilities based on their strengths, rearranging positions as needed, and ensuring everyone received scheduled breaks.
- Prepared and assembled customer orders, including cooking sandwiches on the grill and preparing fries while maintaining speed and accuracy during busy shifts.
- Monitored food temperatures and equipment functionality, reporting breakdowns or malfunctions to store owners to maintain a safe and efficient work environment.
- Took customer orders both in person and over the phone, provided warm and friendly service, promoted daily specials, and handled customer questions and complaints professionally.
- Counted and reconciled cash at the end of each shift and completed end-of-day cleaning to keep the store organized and ready for the following day.
Team Member / Assistant Manager in Training
Smooth and Savory
San Antonio, TX
01.2023 - 09.2024
- Took customer orders and answered questions about our products, promoted monthly specials as well as new smoothies, and handled customer complaints professionally.
- Wrote employee schedules around their availability while ensuring proper store coverage throughout the week.
- Maintained inventory, monitored product quantities, reported low-stock items to the store owner, and organized incoming deliveries.
- Kept refrigerated products organized and properly faced to maintain a clean, presentable store.
- Handled and balanced register funds at the end of each shift and completed closing procedures to ensure the store was clean and ready for the following day.
Education
High School Diploma -
Churchill High School
San Antonio, TXAssociate of Science - Architecture
San Antonio College
San Antonio, TXNo Degree - Architecture
Texas Tech University
Lubbock, TXSkills
- Office administration
- Scheduling
- Quality control
- Customer service
- Cash handling
- Team leadership
- Task delegation
- Teamwork and collaboration
- Verbal and written communication
- Interpersonal skills
- Relationship building
- Professional demeanor
Timeline
Office Coordinator
Final Touch Construction Cleaning Services
03.2025 - Current
Team Member / Assistant Manager in Training
Smooth and Savory
01.2023 - 09.2024
Shift Manager
Charley's Philly Steaks
09.2019 - 08.2026
High School Diploma -
Churchill High School
Associate of Science - Architecture
San Antonio College
No Degree - Architecture
Texas Tech University