Summary
Overview
Work History
Education
Skills
Timeline
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Isaiah Aviles

Milwaukee,WI

Summary

Dedicated Dispatcher with a proven track record of leading dispatching operations through effective team management and advanced problem-solving skills. Demonstrates resourcefulness in efficiently handling multiple tasks, including scheduling pickups, optimizing routes, and prioritizing assignments. Proficient in the swift and accurate management of tickets, from opening to delegation and closure.

Overview

9
9
years of professional experience

Work History

Front Desk Receptionist

Milwaukee Area Technical College
Milwaukee, WI
02.2021 - 12.2022
  • Administered an orderly reception area, ensuring prompt assistance to all visitors. Oversaw the reception environment to consistently uphold safety standards, creating a hazard-free space for customers. Proficiently managed a multi-line phone system, adeptly routing calls to designated extensions or taking messages. Operated a telephone switchboard, promptly addressing and forwarding calls to appropriate personnel. Delivered exemplary customer service, responding promptly and professionally to inquiries via phone or email. Regularly updated customer information in databases to maintain accurate records. Implemented identity verification processes for new customers, adhering to company policies. Prepared conference rooms for meetings, arranging furniture, setting up audio-visual equipment, and ensuring availability of refreshments as needed.

Dispatcher

TaxiMKE
Milwaukee, WI
12.2015 - 08.2021
  • Exemplified strong leadership by proficiently delegating tasks and demonstrated critical thinking skills in managing operations. Maintained up-to-date knowledge of personnel in the field, along with comprehensive records of completed deliveries and delays. Regularly monitored and adjusted call priorities on the dispatch board to meet caller needs effectively. Kept meticulous and current records of calls in both physical and electronic databases, ensuring accuracy. Implemented continuous improvements to customer satisfaction by devising creative solutions to challenges. Acknowledged by management for delivering exceptional customer service, both face-to-face and over the phone.

Package Handler

FedEx
Cudahy, WI
06.2014 - 12.2015
  • Utilized scanners to monitor parcel details, including condition and receipt, safeguarding accurate inventory tracking. Implemented effective organization of storage areas to protect company assets. Facilitated efficient cargo sorting for precise shipments to designated locations, minimizing delays and enhancing productivity. Ensured proper disposal of debris and hazardous materials to prevent contamination. Loaded completed orders onto pallets according to assigned delivery numbers.

Education

Bachelor of Fine Arts - Art And Design

University of Wisconsin Milwaukee
Milwaukee, WI
05-2025

Associate of Arts - General Studies

Milwaukee Area Technical College
Milwaukee, WI
12.2022

General Educational Development (GED) -

Wisconsin Department of Public Instruction
09.2020

Skills

  • Improving operations
  • Monitoring field personnel
  • Delegating work
  • Critical thinker
  • Appointment Confirmation
  • Customer Service
  • Call Routing
  • File Organization
  • Scheduling

Timeline

Front Desk Receptionist

Milwaukee Area Technical College
02.2021 - 12.2022

Dispatcher

TaxiMKE
12.2015 - 08.2021

Package Handler

FedEx
06.2014 - 12.2015

Bachelor of Fine Arts - Art And Design

University of Wisconsin Milwaukee

Associate of Arts - General Studies

Milwaukee Area Technical College

General Educational Development (GED) -

Wisconsin Department of Public Instruction

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Isaiah Aviles