Isaiah Bailey
Service Technician
Indianapolis,Indiana
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
2
2
years of post-secondary education
Work History
Service Technician
Perma Pools
04.2019 - 02.2024
- Installing Hand Rails Installing Basketball Goals, Installing Volleyball Goals, Installing Pool Lights, Concrete Cleanup, Cleaning Pool of dirt/concrete, Activate Pool Pumps along with other pool tending duties
- Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
- Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
- Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
Retail Associate
Angie's Pool & Spa, Inc.
05.2023 - 07.2023
- Streamlined store operations by organizing merchandise displays for optimal visibility and accessibility.
- Utilized point-of-sale system for efficient transaction processing as well as tracking customer purchase history when applicable.
- Assisted customers with locating specific items in the store or suggesting alternative options based on their preferences.
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
Bather
PetSmart
01.2023 - 03.2023
- Enhanced the salon''s reputation for quality pet care through meticulous grooming and attention to detail.
- Improved customer satisfaction by providing efficient and thorough bathing services for pets.
- Provided a welcoming and comfortable environment for both pets and their owners, helping to build trust and customer satisfaction.
- Educated pet owners on proper at-home grooming techniques, promoting better animal care between appointments.
- Increased customer loyalty through personalized service, remembering repeat clients'' preferences for their pets'' grooming needs.
IT Specialist
Perma Pools
08.2022 - 12.2022
- Project Management Building and maintaining a new UI Infrastructure
- Trained employees on new technologies, increasing competency levels across the organization.
- Organizing and maintaining information regarding pool status
- Keeping track of necessary records per timeline of what needs finished for installing pools
- Implemented effective backup systems to ensure data integrity and availability in case of disaster recovery scenarios.
- Managed hardware and software inventory, ensuring timely updates and replacements as needed.
- Managed high levels of call flow and responded to pool technical support needs.
Debt Collector
The CMI Group, Inc.
12.2021 - 08.2022
- Implemented customized payment plans based on debtor''s financial situation, increasing likelihood of full repayments over time.
- Reduced delinquency rates with consistent follow-up calls and persuasive communication techniques.
- Developed rapport with debtors by demonstrating understanding of their situations while clearly outlining available solutions for resolving debts owed.
- Maintained detailed records of all collection activities, ensuring accuracy and timely reporting to management and clients.
Customer Service Representative
California Marketing Group | CMG
01.2021 - 11.2021
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Line Cook
Taco Bell
02.2018 - 03.2018
- Demonstrated proficiency in using various kitchen equipment safely for efficient food preparation.
- Improved kitchen efficiency by streamlining prep tasks and effectively organizing workstations.
- Increased kitchen productivity by keeping tools organized for easy access when needed.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
Stocker
Christmas Tree Shop
09.2017 - 11.2017
- Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
- Expedited product replenishment by efficiently unloading delivery trucks and sorting merchandise.
- Minimized loss prevention issues through vigilant monitoring of stockroom access points and reporting suspicious activity.
- Facilitated smoother store openings by ensuring all necessary products were stocked before the beginning of each shift.
Dishwasher
Murphy's Pub house
04.2017 - 08.2017
- Maximized dishwasher efficiency by regularly inspecting and performing minor maintenance on the machine when necessary.
- Completed additional cleaning tasks within the kitchen area, contributing to an overall sanitary work environment.
- Increased performance reliability under pressure by consistently meeting fast-paced dishwashing demands, even during the busiest service periods.
- Improved workflow efficiency in tight spaces while maneuvering heavy trays of dirty dishes from the dining room to the dishwashing station without incident.
Stocker
Kroger
01.2017 - 03.2017
- Ensured proper rotation of perishable goods to maintain freshness and comply with health regulations.
- Improved customer satisfaction by promptly locating items and providing product information.
- Supported merchandising initiatives through meticulous arrangement of products according to planograms.
- Assisted customers with special requests, enhancing their shopping experience at the store.
Education
Computer Programming - Computer Science
Central Nine Career Center
01.2018 - 05.2018
High School Diploma -
Franklin Central High School
01.2017 - 05.2018
Skills
Customer Service
Time tracking
Technical Support
Equipment Troubleshooting
Stress Tolerance
Technical reporting
Quality Assurance
Store maintenance
Self-directed learning
Proactivity
Cleaning and sanitizing
Plumbing
Timeline
Retail Associate
Angie's Pool & Spa, Inc.
05.2023 - 07.2023
Bather
PetSmart
01.2023 - 03.2023
IT Specialist
Perma Pools
08.2022 - 12.2022
Debt Collector
The CMI Group, Inc.
12.2021 - 08.2022
Customer Service Representative
California Marketing Group | CMG
01.2021 - 11.2021
Service Technician
Perma Pools
04.2019 - 02.2024
Line Cook
Taco Bell
02.2018 - 03.2018
Computer Programming - Computer Science
Central Nine Career Center
01.2018 - 05.2018
Stocker
Christmas Tree Shop
09.2017 - 11.2017
Dishwasher
Murphy's Pub house
04.2017 - 08.2017
Stocker
Kroger
01.2017 - 03.2017
High School Diploma -
Franklin Central High School
01.2017 - 05.2018