Isaiah Bell
Human Resource Coordinator
Washington,DC
Summary
Progressive and effective professional with a proven work history in the public sector. Result-driven,innovative, and strategic thinker equipped with a solid background in Human Resources.Seeking a HR position with excellent knowledge in the recruitment, employee relations, and company structure exemplifying technological practices. Have outstanding interpersonal and communication skills demonstrated by a sustained history of providing superior customer service in sensitive environments.
Overview
6
6
years of professional experience
Work History
Human Resources Coordinator
Virginia Tire & Auto
McLean, VA
11.2021 - Current
- Update key human resource metrics on turnover and terminations using reporting tools on HRMS database.
- Develop and enforce company policy and procedures relating to human resources activity.
- Review existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes and talent management.
- Oversee and manage hiring process and assisted human resources.
- Liaise between management and employees to deliver conflict resolution, alleviate problems and interpret compensation and benefits policies.
Assistant Community Manager
Kay Apartment Communities
Alexandria, VA
03.2021 - 11.2021
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
Human Resources Specialist
Nordstrom Rack
Washington, DC
05.2017 - 03.2021
- Planned and managed recruitment activities for new hires using strategic personnel, staffing and position management practices.
- Administered compensation, benefits and performance management systems and safety and recreation programs.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Improved productivity initiatives while coordinating itineraries and scheduling appointments.
- Screened applicant resumes and coordinated both phone and in-person interviews.
Customer Experience Associate
Nordstrom
Towson, MD
10.2015 - 05.2017
- Resolved customers' issues related to online purchases, late product deliveries and billing discrepancies to encourage good customer relationships.
- Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
- Drafted written correspondence and sent electronic information to customers regarding billing information and current promotions.
- Suggested operational improvements to enhance quality, improve production times and reduce costs.
- Addressed customer inquiries, concerns and complaints by providing solutions and alternatives and followed up to confirm resolution.
Education
Bachelor of Science - Business Administration
Morgan State University
Baltimore, MDHigh School Diploma -
Mckinley Technology High School
Washington, DCSkills
Benefits and payroll coordination
Accounting and finance
Staff recruiting and retention
Compensation structuring
Payroll Processing
Organizational Development
MS Office
Timeline
Human Resources Coordinator
Virginia Tire & Auto
11.2021 - Current
Assistant Community Manager
Kay Apartment Communities
03.2021 - 11.2021
Human Resources Specialist
Nordstrom Rack
05.2017 - 03.2021
Customer Experience Associate
Nordstrom
10.2015 - 05.2017
Bachelor of Science - Business Administration
Morgan State University
High School Diploma -
Mckinley Technology High School