Isaiah Gerena
danbury,Connecticut
Summary
I am a dynamic Sales Associate with proven expertise at Petco, excelling in customer service and relationship building. I was recognized for boosting sales revenue through exceptional product recommendations and fostering customer loyalty. I am pretty skilled in cash handling and conflict resolution, consistently achieving team goals while maintaining a welcoming store environment.
I have really good experience with customer relationship management, maintaining high levels of customer satisfaction and retention. I sometimes utilizes persuasive communication techniques to drive sales and foster customer loyalty. I always effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
When it comes to strong problem-solving abilities, willingness to learn, and excellent communication skills I learn relatively quickly. I am also known for reliability and adaptability, with swift capacity to learn and apply new skills. I am always ready to contribute to team success and achieve positive results. Always Prepared to tackle new challenges and advance organizational objectives with dedication
Overview
1
1
year of professional experience
Work History
Sales Associate
Petco
Danbury, CT
10.2024 - 09.2025
- Assisted customers with product inquiries and sales processes.
- Maintained a clean and organized sales floor to enhance customer experience.
- Supported inventory management by restocking shelves and tracking product availability.
- Engaged with customers to build rapport and foster repeat business.
- Collaborated with team members to achieve daily sales goals and promotions.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Utilized point-of-sale systems for transactions and processing returns efficiently.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Solved customer challenges by offering relevant products and services.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Engaged with customers to build rapport and loyalty.
Education
High School Diploma -
Danbury High School
Danbury, CTSkills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Goal oriented
- Relationship building
- Exceptional customer service
- Excellent people skills
- Problem-solving
- Money handling
- Flexible schedule
- Cash register operation
- Verbal/written communication
- Outgoing personality
- Cash handling
Timeline
Sales Associate
Petco
10.2024 - 09.2025
High School Diploma -
Danbury High School