Isaiah Hernandez
Bronx
Summary
Energetic and customer-oriented professional with over 10 years of experience in hospitality, retail, and security. Seeking to leverage strong leadership skills and a proven track record of providing excellent customer service in a dynamic work environment.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Security Officer
Durst Organization
Manhattan
04.2023 - Current
- Monitored premises to ensure safety and security of all occupants.
- Conducted regular patrols to identify potential hazards or security breaches.
- Responded promptly to alarms and incidents following established protocols.
- Collaborated with local law enforcement during emergency situations.
- Trained new security personnel on protocols and procedures for effective operations.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Verified photo IDs and tickets to allow guests passage.
- Confirmed visitor identification prior to granting entry into the building.
- Trained in Magneton and wand equipment.
Server/ Team leader
AMERIVENTS
Bronx
02.2023 - Current
- Provided excellent customer service by anticipating needs and responding promptly to requests.
- Served high-profile clients such as Dr. Oz and former President Obama and his wife at prestigious events.
- Assisted in methodizing and working with the waitstaff for such events as notable organizations including Johnson & Johnson, Mastercard, and Bank of America.
- Skilled shift leader with 3+ years of experience managing and leading teams.
- Trained new employees in job duties, safety procedures, and company policies.
- Provided exceptional customer service in fast-paced dining environments.
- Collaborated with kitchen staff to ensure timely meal delivery.
- Maintained cleanliness and organization of dining areas and utensils.
- Resolved customer complaints promptly to enhance dining experience.
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
- Cleaned tables and chairs to prepare dining area for next customers.
Shift leader for Merchandising
Walgreens
Bronx
05.2016 - 06.2023
- Managed store closing and opening procedures to ensure safety and security.
- Skilled shift leader with 5+ years of experience managing and leading teams.
- Conducted regular team meetings to discuss goals and performance.
- Assisted in training new employees on shift operations.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Checked orders for quality and completeness.
- Delegated tasks to employees and monitored activities and task completion.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
Magazine Merchandiser
Hudson News Distributors
Queens
01.2015 - 12.2016
- Made sure all magazines were up to date and merchandised for the consumers eye.
- Analyzed sales data from multiple sources to identify areas of opportunity for merchandise optimization.
- Utilized excellent communication abilities to collaborate with vendors and store managers to ensure product availability.
Education
Peace And Diversity Academy
Bronx, NYSkills
- Merchandising
- Store management
- Hospitality
- Security
- Inventory Control
- Task delegation
- Security guard license
- Screening wands
- Security equipment operation
- Superior customer service
Certification
Licensed security guard, 10016796924
References
References available upon request
Languages
English
Professional
Timeline
Security Officer
Durst Organization
04.2023 - Current
Server/ Team leader
AMERIVENTS
02.2023 - Current
Shift leader for Merchandising
Walgreens
05.2016 - 06.2023
Magazine Merchandiser
Hudson News Distributors
01.2015 - 12.2016
Peace And Diversity Academy