Isaiah H. Martinez
Resourceful Operations Support & IT Specialist with 5+ years of experience delivering technical support, cybersecurity compliance, and system administration. Proven track record supporting 200+ users, improving workflows, and resolving complex technical issues efficiently.
IT professional with robust background in managing and securing network systems. Proven track record in deploying innovative solutions to improve system reliability and performance. Known for effective team collaboration and adaptability to evolving technological needs, ensuring consistent and reliable IT support.
Professional with strong background in IT systems management and support. Adept at implementing and maintaining complex IT infrastructures, ensuring optimal performance and security. Known for effective team collaboration, problem-solving, and adaptability to evolving technical needs. Skilled in network administration, server maintenance, and user support, bringing results-driven approach to every project.
Experienced with network and system administration, ensuring robust and secure IT environments. Utilizes technical acumen to troubleshoot and resolve issues promptly. Strong understanding of network protocols, security measures, and system optimization techniques.
Diligent [Desired Position] with solid foundation in IT systems administration, adept at managing and maintaining complex network infrastructures. Successfully implemented security protocols and streamlined system operations to enhance efficiency. Demonstrated expertise in troubleshooting and optimizing system performance, ensuring seamless IT support and user satisfaction.
Work History
IT Systems Administrator
4 Months- Administered Windows servers, user accounts, and access controls to maintain secure daily operations.
- Managed Microsoft 365 administration, email security, and collaboration tools.
- Monitored system performance, resolved escalated incidents, and restored service quickly.
- Supported endpoints, printers, and mobile devices across office and warehouse environments.
- Led infrastructure improvements, refining network reliability and reducing recurring technical issues.
- Documented procedures, configurations, and troubleshooting steps for consistent IT support.
- Coordinated backups, patching, and disaster recovery procedures to protect business continuity.
- Developed comprehensive documentation for IT processes and procedures, facilitating knowledge transfer among team members.
- Implemented effective monitoring solutions to track system performance metrics, enabling proactive issue resolution.
IT Specialist - Operation Support Specialist
3 Years- Maintained DoD-compliant secure IT infrastructure
- Supported 200+ personnel with troubleshooting and system access
- Administered Active Directory (account creation, modification, deactivation)
- Resolved Tier I–III hardware, software, and network issues (95% success rate)
- Monitored LAN/WAN performance and security threats
- Executed backups and disaster recovery procedures to ensure data integrity and availability
- Developed and enforced IT policies and SOPs to enhance compliance and operational efficiency
- Coordinated with vendors to deliver hardware/software solutions that met operational needs
- Researched emerging technologies (cloud, security, automation)
- Managed and mentored junior personnel
- Maintained ITSM records (ServiceNow, Remedy)
- Supported secure communications and classified data handling
- Oversaw organization and maintenance of student records, facilitating efficient retrieval and processing., processed, reviewed and maintained all students on base records
- Corrective actions: must be formally documented, followed-up to determine if corrective actions fixed the root cause, recorded facility maintenance orders
Technician
1 Year- Performed oil changes, tire rotations, and fluid services
- Diagnosed mechanical, electrical, and electronic issues
- Rebuilt engines with precision
- Repaired brakes, filters, hoses, spark plugs, belts
- Managed inventory and vendor ordering
- Handled customer service and complaints professionally
- Trained and supervised technicians
- Managed opening/closing operations
- Ensured accurate cash handling and deposits
- Maintained safety and environmental compliance
Service Crew
1 Year- Operated grills, fryers, and kitchen equipment safely
- Maintained sanitation and health compliance
- Monitored inventory and supply levels
- Prepared food with consistency and quality
- Followed food safety procedures
- Worked in fast-paced team environment
- Handled customer service professionally