Summary
Overview
Work History
Education
Skills
Timeline
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Isaiah Hurd

Rockford,MI

Summary

Dynamic manager with a proven track record at Chick-fil-A, excelling in team leadership and complex problem-solving. Achieved record-breaking service during peak hours, enhancing customer satisfaction. Skilled in time management and decision-making, fostering a high-performing team environment that consistently delivers exceptional results.

Overview

7
7
years of professional experience

Work History

Manager

Chick-fil-A
Grand Rapids (Alpine), MI
05.2026 - Current
  • Managed daily operations to ensure exponential service and customer satisfaction.
  • Supervised team members, providing training and performance feedback to enhance productivity.
  • Effectively managed team during overwhelming rushes to break our store record and achieve 49 cars in 15 minutes.

Team Member

Chick-fil-A
Grand Rapids (Alpine), MI
02.2025 - 05.2026
  • Provided exceptional customer service in high-volume environments, ensuring guest satisfaction and repeat business.
  • Collaborated with team members to maintain efficient workflow during peak hours and special promotions.
  • Maintained equipment and delt with any malfunctions during normal operations.
  • Trained new team members on operational procedures and customer engagement techniques.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.

General Laborer (temporary)

Swanson Electric
Sparta, MI
09.2024 - 12.2024
  • Helped install a solar aray and management of cables.
  • Helped pull wire.

Tech Crew Leader

Rosslyn Academy
Grand Rapids (Alpine), MI
08.2019 - 05.2024
  • Hanged and programmed lights to facilitate the directors vision.
  • Led student crew to surpass directors expectations.
  • Taught new members techniques and understanding of our equipment to flourish in there roles.

Education

High School Diploma -

Rosslyn Academy
Nairobi, Kenya
05-2024

Skills

  • Team leadership
  • Time management
  • Decision-making
  • Problem-solving

Timeline

Manager

Chick-fil-A
05.2026 - Current

Team Member

Chick-fil-A
02.2025 - 05.2026

General Laborer (temporary)

Swanson Electric
09.2024 - 12.2024

Tech Crew Leader

Rosslyn Academy
08.2019 - 05.2024

High School Diploma -

Rosslyn Academy