Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Isaiah Laureano

Waterbury,CT

Summary

Dynamic professional with a proven track record in customer service and sales, notably at Harbor Freight where I led the team to consistently exceed sales objectives. Skilled in POS system operation and fostering teamwork, I excel in creating positive customer experiences and driving company growth. Adaptable and results-oriented, I bring a blend of hard and soft skills to every challenge.

Overview

2025
2025
years of professional experience

Work History

Sales Associate

Home Depot
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Built relationships with customers to encourage repeat business.
  • Forklift operator

Bus Monitor

Ambassador Wheelchair Inc.
04.2019 - Current
  • Assisted driver in monitoring and managing student behaviors to promote safety.
  • Collaborated with school staff to develop personalized plans for students requiring additional assistance during transportation.
  • Partnered with bus drivers to create a welcoming environment for students entering the vehicle each morning.
  • Contributed to the development of effective emergency evacuation procedures, prioritizing student safety in crisis situations.

Sales Associate

Macys Jewelry
11.2019 - 01.2020

Senior Sales Associate

Harbor Freight
11.2016 - 10.2018
  • Met or exceeded sales objectives on consistent basis to drive company growth.
  • Trained, coached, and mentored new sales associates for maximum performance.
  • Analyzed sales performance data to identify areas of opportunity and develop targeted strategies for improvement.
  • Cultivated a positive work environment that fostered collaboration among team members while also encouraging individual achievement goals.

Logistics Manager

Target Logistics
11.2017 - 02.2018
  • Enhanced customer satisfaction by closely monitoring order fulfillment and addressing issues promptly.
  • Ensured regulatory compliance in all aspects of logistics operations, including transportation safety standards and customs requirements.
  • Directed shipping and receiving of wide range of products daily.
  • Improved on-time delivery rates by optimizing transportation routes and scheduling.

Cashier

McDonald's
01.2014 - 10.2016
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.

Education

Engineering Mechanics

Universal Technical Institute
Massachusetts

High School Diploma -

Wilby High School
Waterbury, CT
09.2016

Skills

  • Customer Service
  • Teamwork and Collaboration
  • Time Management
  • Problem-solving skills
  • Excellent people skills
  • Reliable and punctual
  • Relationship Building
  • Outgoing Personality
  • Flexible Schedule
  • Complex Problem-Solving
  • POS System Operation
  • Adapt to diverse groups
  • Sales Training

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Sales Associate

Macys Jewelry
11.2019 - 01.2020

Bus Monitor

Ambassador Wheelchair Inc.
04.2019 - Current

Logistics Manager

Target Logistics
11.2017 - 02.2018

Senior Sales Associate

Harbor Freight
11.2016 - 10.2018

Cashier

McDonald's
01.2014 - 10.2016

Sales Associate

Home Depot

Engineering Mechanics

Universal Technical Institute

High School Diploma -

Wilby High School

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Isaiah Laureano