Isaiah Leyva
Albuquerque
Summary
Highly motivated professional with several years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with customers, and vendors while managing administrative tasks and sales. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.
Overview
12
12
years of professional experience
2004
2004
years of post-secondary education
1
1
Certification
Work History
Owner
New Mexico Carpet Repair and Cleaning
Albuquerque
11.2013 - Current
- Managed daily operations of carpet repair and cleaning services.
- Oversaw scheduling and dispatching for service calls.
- Maintained inventory of cleaning supplies and repair materials.
- Ensured compliance with safety and quality standards in all services.
- Developed customer relationships through effective communication and service delivery.
- Implemented process improvements to enhance operational efficiency.
- Resolved customer inquiries and complaints promptly and professionally.
- Managed daily operations of the business, including sales, inventory, and accounting.
- Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
- Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
- Ensured compliance with all local laws, regulations, policies, and procedures related to the operation of the business.
- Maintained relationships with vendors and suppliers in order to secure favorable terms on materials and services.
- Developed business plan and budget to maximize profitability.
- Set pricing structures according to market analytics and emerging trends.
- Created marketing strategies to drive revenue and increase brand visibility.
- Established pricing models that balanced competitiveness with profitability goals.
- Observed safety protocols and driving laws to maximize road and personnel safety.
- Identified potential risks associated with operations in order to minimize liabilities.
- Developed strategic partnerships with other businesses in order to expand reach into new markets.
- Reported delays due to breakdowns, weather or traffic conditions and emergencies relating to providing services.
- Organized events such as trade shows or conferences in order to promote brand awareness.
- Optimized operational processes using technology solutions such as cloud computing or automation systems.
- Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
- Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
- Maintained safe driving habits to protect property and general public on roadways.
- Observed driving regulations and safety procedures, maintaining excellent safe driving record.
- Planned efficient routes and adjusted strategies based on current weather and traffic information.
- Managed unexpected emergencies and route changes with calm and professionalism.
- Recorded expenses and maintained receipts.
Education
GED
Albuquerque, NMSome College (No Degree) - Business
University of Phoenix
Albuquerque, NMSkills
- Operational management
- Inventory management
- Customer relationship management
- Process improvement
- Financial planning
- Sales strategy
- Marketing strategy
- Problem solving
- Effective communication
- Conflict resolution
- Time management
- Relationship building
- Social media control
- Financial management
- Customer relations
- Small business operations
- Verbal and written communication
- Profit and loss
- Business marketing
Certification
- IICRC certified
Accomplishments
- Over 300 5 star reviews online
References
References available upon request.
Timeline
Owner
New Mexico Carpet Repair and Cleaning
11.2013 - Current
GED
Some College (No Degree) - Business
University of Phoenix