ISAIAH MASTERS
Bon Aqua,TN
Summary
Strategic healthcare operations leader with 6+ years driving physician-practice growth, market expansion, and operational excellence in hospital-based and independent settings. Proven record of increasing patient volume and revenue, optimizing budgets and KPIs, and leading cross-disciplinary teams to deliver high-quality, patient-centered care. Adept at physician recruiting/contracting, financial analytics, workflow redesign, and stakeholder collaboration to achieve division and market goals.
Overview
7
7
years of professional experience
Work History
Practice Manager II
Horizon Gastroenterology & Horizon Surgical Associates
HCA
2024.07 - Current
- Direct daily clinical & non-clinical operations for two practices delivering gastroenterology and surgical services.
- Partner with C-suite and hospital business-development leaders to identify new service lines and market-share opportunities.
- Perform compensation analysis, pro formas, and ROI projections for new provider recruitment and salary adjustments.
- Oversee budget performance, financial reporting, and billing workflows to meet monthly revenue targets and improve cash flow.
- Develop physician-referral relationships and outreach strategies that increased patient volumes across both practices.
- Implement policy, workflow, and quality-of-care initiatives that streamlined patient access and boosted efficiency.
Director of Business Operations
Jenco Construction
2023.08 - 2024.07
- Oversaw HR, billing, and payroll functions on the construction side of business.
- Coordinated cross-functional teams to enhance project execution and communication.
- Led team meetings to discuss project updates, priorities, and potential issues.
- Negotiated supplier and vendor contracts for the construction projects.
Director of Operations & Business Development
The Dearing Clinic
2022.07 - 2023.08
- Led a 12-person team, growing clinic revenue 15% YoY by improving billing protocols and implementing new sales strategies.
- Expanded patient enrollment 20% by building strategic referral relationships and marketing campaigns.
- Conducted budgeting, forecasting, and monthly financial analysis using Xero to inform executive decisions.
- Managed provider contract negotiations, HR compliance, and implemented a new EHR improving reporting & quality metrics.
Practice Manager III
Centennial Heart
HCA
2021.09 - 2022.07
- Oversaw cardiology operations, consistently meeting budget goals and KPI benchmarks.
- Collaborated with division leadership to recruit and onboard new physicians and APPs, including comp-analysis for contract alignment.
- Redesigned patient-flow processes and billing practices, achieving faster throughput and reduced A/R days.
- Built strategic partnerships with referring providers, expanding market share and procedural volumes.
- Used data analysis to determine new business markets to expand in order to increase patient volume.
Clinic Manager
Centennial Heart
HCA
2021.06 - 2021.09
- Managed daily operations and financial performance at the Brentwood cardiology site.
- Identified new business-development opportunities within the Brentwood market, increasing patient volume.
- Tracked practice KPIs, optimized workflows, and implemented strategies to improve quality of care and access.
- Examined provider contracts in order to determine call pay and medical board payment.
Medical Office Coordinator
Centennial Heart
HCA
2019.12 - 2021.05
- Led a back office team for 23 physicians handling all scheduling logistics.
- Interviewed, hired, and trained employees.
- Conducted monthly ethics & compliance surveys and tracked KPIs in order to guide operational improvements.
Medical Office Specialist
Centennial Heart
HCA
2019.04 - 2019.12
- Managed patient check-in/out, billing payments, and insurance verifications for a practice consisting of 23 physicians.
- Developed expertise in insurance plans to streamline workflows and elevate patient experience.
Education
Master of Business Administration - Strategic Management
University of The Cumberlands
Williamsburg, KY2021-08
Bachelors - Healthcare Administration
Western Kentucky University
Bowling Green, KY2019-05
Skills
- Physician Relations & Contracting
- Strategic Business Development
- Budgeting & Forecasting
- Patient Flow & Throughput Optimization
- KPI Tracking & Financial Analysis
- Cross-functional Leadership
- Process Improvement & Change Management
- Service Utilization Growth
- Provider Recruitment & Onboarding
Timeline
Practice Manager II
Horizon Gastroenterology & Horizon Surgical Associates
2024.07 - Current
Director of Business Operations
Jenco Construction
2023.08 - 2024.07
Director of Operations & Business Development
The Dearing Clinic
2022.07 - 2023.08
Practice Manager III
Centennial Heart
2021.09 - 2022.07
Clinic Manager
Centennial Heart
2021.06 - 2021.09
Medical Office Coordinator
Centennial Heart
2019.12 - 2021.05
Medical Office Specialist
Centennial Heart
2019.04 - 2019.12
Master of Business Administration - Strategic Management
University of The Cumberlands
Bachelors - Healthcare Administration
Western Kentucky University