Isaiah McElravy
Cedar Springs
Summary
Detail-oriented professional with a strong background in customer service and sales training. Proven ability to foster a positive work environment, adhere to policies, and build rapport with customers to enhance loyalty and satisfaction.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
8
8
years of professional experience
Work History
Sales Associate
Log Cabin Grocery
Greenville, MI
08.2024 - 01.2025
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
Barista
Bigby Coffee
Greenville, MI
01.2024 - 08.2024
- Collaborated with team members to streamline workflows during peak hours, enhancing service speed.
- Maintained cleanliness and organization of workstations, ensuring compliance with health and safety regulations.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Cleaned counters, machines, utensils, and seating areas daily.
Cashier
Wild Bills Tobacco
Grand Rapids, MI
05.2021 - 09.2021
- Worked flexible schedule and extra shifts to meet business needs.
- Monitored inventory levels and restocked merchandise as needed.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
- Enhanced customer loyalty by participating in rewards program enrollment.
Sales Canvasser
Perfectly SQ Exteriors
Grand Haven, MI
02.2019 - 03.2020
Sales Canvasser
Avalon Building Concepts
Grand Rapids, MI
06.2018 - 02.2019
- Conducted door-to-door canvassing to generate leads for exterior home improvement services.
- Monitored competitor activities and market trends to refine sales approaches and messaging.
- Strengthened brand reputation by delivering exceptional customer service during all interactions.
- Handled rejection professionally, maintaining enthusiasm throughout the day''s work while continuously refining sales pitches for better results.
Fry Cook
KFC
Cedar Springs, MI
06.2018 - 08.2018
- Operated large-volume cooking equipment such as grills, deep-fat fryers or griddles.
- Enhanced food quality by ensuring proper cooking times and temperatures for various fried foods.
- Contributed to a positive team environment, collaborating with fellow cooks and staff members.
- Stored food in designated containers and storage areas to prevent cross-contamination and spoilage.
Cook
Burger King
Cedar Springs, MI
06.2017 - 09.2017
- Operated kitchen equipment safely and effectively, minimizing accidents and downtime.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Adhered to quality control guidelines, ensuring consistency in taste and appearance of meals.
- Enhanced teamwork within the kitchen staff by fostering a collaborative environment focused on meeting high standards of quality and efficiency.
Education
High School Diploma -
Insight School Of Michigan
Lansing, MI06-2022
Skills
- Customer service
- Cash handling
- Stocking and receiving
- Sales training
- Policy and procedure adherence
- Positive and professional
- Opening and closing duties
- Food preparation
Timeline
Sales Associate
Log Cabin Grocery
08.2024 - 01.2025
Barista
Bigby Coffee
01.2024 - 08.2024
Cashier
Wild Bills Tobacco
05.2021 - 09.2021
Sales Canvasser
Perfectly SQ Exteriors
02.2019 - 03.2020
Sales Canvasser
Avalon Building Concepts
06.2018 - 02.2019
Fry Cook
KFC
06.2018 - 08.2018
Cook
Burger King
06.2017 - 09.2017
High School Diploma -
Insight School Of Michigan