Allyah Johnson
Saratoga Springs,NY
Summary
Dedicated front desk receptionist with experience in optimizing guest satisfaction through effective scheduling and problem-solving. Demonstrated ability to handle cash transactions and manage phone inquiries, ensuring a seamless experience for all clients.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
Homewood Suite by Hilton Hotels
Saratoga Springs, NY
01.2024 - Current
- Greets and checks in guests, ensuring smooth arrival experiences.
- Manages phone inquiries, providing accurate information and resolving issues promptly.
- Coordinates room assignments, optimizing guest satisfaction and operational efficiency.
- Collects room deposits, fees, and payments.
- Manages high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Beauty Advisor
Sephora
Saratoga Springs, NY
02.2025 - 11.2025
- Assisted customers in selecting beauty products tailored to individual needs.
- Provided product demonstrations, enhancing customer engagement and experience.
- Maintained knowledge of current beauty trends and product offerings.
- Executed inventory management tasks, ensuring optimal stock levels.
Front Desk Receptionist
Complexions Spa for Beauty & Wellness
Saratoga Springs, NY
06.2023 - 01.2024
- Scheduled appointments using spa management software to optimize therapist availability.
- Developed efficient appointment scheduling processes, reducing wait times for clients significantly.
- Escorted clients to spa areas, treatment rooms, and offices.
- Kept calendar with scheduled appointments and scheduled massage therapists for appropriate treatments and time slots.
- Learned details of types of treatments and procedures in order to answer questions from spa guests.
Education
Associate of Science - Business Administration
SUNY Adirondack
NY06-2026
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Cash handling
- Telephone etiquette
- Scheduling
- Problem-solving skills
- Administrative skills
- Front office management
Timeline
Beauty Advisor
Sephora
02.2025 - 11.2025
Front Desk Receptionist
Homewood Suite by Hilton Hotels
01.2024 - Current
Front Desk Receptionist
Complexions Spa for Beauty & Wellness
06.2023 - 01.2024
Associate of Science - Business Administration
SUNY Adirondack