Results-driven team lead with a strong work ethic and a focus on mentoring associates. Proven ability to analyze sales data and implement strategies that drive efficiency and customer satisfaction.
Work History
Cashier
2 Years 4 Months
Albertsons | 04.2024 - Current
Maintained accurate cash drawer, minimizing discrepancies during shifts.
Trained new staff on cash handling and customer service techniques.
Implemented strategies to enhance checkout speed and accuracy.
Resolved customer complaints effectively, fostering loyalty and repeat business.
Greeted customers entering store and responded promptly to customer needs.
Team Lead Sales Associate
1 Year 6 Months
Macy's | 09.2022 - 03.2024
Mentored new associates on sales techniques and operational procedures for improved performance.
Conducted regular performance evaluations, fostering a culture of continuous improvement within the team.
Analyzed sales data to identify trends, driving strategic decisions for promotional campaigns.
Collaborated with management on staff scheduling to optimize floor coverage during peak hours.
Shift Leader
1 Year
Prospect Airport Services | 08.2021 - 08.2022
Coordinated shift schedules to optimize staffing levels and enhance service efficiency.
Coordinated shift schedules to optimize staffing levels and improve customer service.
Trained new staff on standard operating procedures and customer service to ensure consistent service quality.
Monitored performance metrics to pinpoint specific areas for improvement in service delivery.
Education
Bachelor of Arts - Sport And Fitness Management
Grand Canyon University | Phoenix, AZ | 04.2025
Skills
Cash handling
Client support
Customer service excellence
Customer assistance
Team collaboration
Sales analysis
Cleaning and sanitizing
Reliability
Customer satisfaction
Patience and empathy
Timeline
Cashier
Albertsons
04.2024 - CurrentRead More
Team Lead Sales Associate
Macy's
09.2022 - 03.2024Read More
Shift Leader
Prospect Airport Services
08.2021 - 08.2022Read More
Grand Canyon University
Bachelor of Arts from Sport And Fitness Management