Isaiah Randolph
Jamestown,OH
Summary
Customer focused professional with experience assisting clients with insurance inquiries, policy selection, and service support. Known for clear communication, strong attention to detail, and the ability to build trust through positive client interactions. Actively supports sales initiatives by delivering reliable, high quality customer service and contributing to overall client satisfaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Insurance Advisor
AAA Club Alliance
08.2023 - 06.2025
- Specialize in Home, Auto, and Life insurance sales and policy advising
- Assist customers with their insurance needs, ensuring proper coverage and compliance
- Deliver high-level customer service while handling policy servicing and renewals
Online Grocery Pickup Associate
Walmart
10.2021 - 06.2023
- Assisted customers by efficiently picking and preparing online grocery orders
- Provided excellent customer service and upselling recommendations
- Ensured order accuracy and timely handoff to customers
Sales Supervisor
Eddie Bauer
07.2021 - 10.2021
- Led sales associates in achieving daily and monthly sales targets
- Trained and coached team members on sales strategies and customer engagement
- Managed store operations, including opening, closing, and inventory management
Retail Associate & Cashier
Polo Ralph Lauren
08.2020 - 07.2021
- Provided customer service, assisted with outfit selection, and processed sales transactions
- Maintained store presentation by managing pricing, stocking, and merchandising
- Assisted with store operations, including cashiering and floor resets
Field Supervisor
Athletes in Action
02.2019 - 07.2020
- Assisted customers by efficiently picking and preparing online grocery orders
- Provided excellent customer service and upselling recommendations
- Ensured order accuracy and timely handoff to customers
Education
No Degree - Fine Arts
Cedarville University
Cedarville, OHPhysical Therapy
Sinclair Community College
Dayton, OHHigh School Diploma - undefined
Temple Christian School
05.2019
Skills
- Assisted clients in selecting appropriate insurance policies to meet their needs Supported team members in achieving sales targets through effective communication Provided guidance on policy details and benefits to enhance customer understanding
- Conducted outreach to potential clients through cold calling Assisted in generating leads and building customer relationships Supported sales team in achieving outreach goals
- Assisted customers with inquiries and issues to enhance satisfaction Provided support in resolving product-related concerns Facilitated communication between customers and service teams
- Assisted in developing marketing materials to support sales initiatives Collaborated with team members to enhance customer engagement strategies Provided administrative support to sales team to streamline processes
- Oversaw comprehensive account management processes to enhance client relationships
- Directed team operations to enhance collaboration and productivity
- Drafted and revised policies in collaboration with multiple insurance carriers
- Cultivated robust partnerships with customer representatives to enhance collaboration
Certification
Property and casualty insurance licensed
Life insurance license
Timeline
Insurance Advisor
AAA Club Alliance
08.2023 - 06.2025
Online Grocery Pickup Associate
Walmart
10.2021 - 06.2023
Sales Supervisor
Eddie Bauer
07.2021 - 10.2021
Retail Associate & Cashier
Polo Ralph Lauren
08.2020 - 07.2021
Field Supervisor
Athletes in Action
02.2019 - 07.2020
High School Diploma - undefined
Temple Christian School
No Degree - Fine Arts
Cedarville University
Physical Therapy
Sinclair Community College