Isaiah Santele'
Tulsa,OK
Summary
Conscientious professional with extensive experience advocating for social and economic well-being of individuals and families. Skilled at providing guidance, support and assistance. Strong communication and management skills and committed to inspiring community service.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Sales Associate
Home Depot
05.2023 - Current
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged in friendly conversation with customer to better uncover individual needs.
Missions and Humanitarian Aid
World Outreach
01.2021 - Current
- Collaborated with international agencies, pooling resources and expertise for more effective humanitarian aid interventions.
- Facilitated inter-agency coordination meetings to promote information sharing and collaborative problem-solving among aid organizations.
- Developed and maintained strong relationships with community resources for successful referrals.
- Provided crisis counseling and intervention services to clients in emergency situations.
- Assisted clients in identifying community resources and connecting with appropriate services.
Community leader
Church 3434
Tulsa, Ok
02.2021 - 10.2022
- Coordinated and implemented various community engagement activities.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced group dynamics by developing and implementing interactive activities tailored to individual strengths.
- Improved communication skills among group members through targeted icebreakers and team-building exercises.
- Managed diverse groups of individuals, ensuring a safe and inclusive environment for all participants.
Assistant Project Manager
Quality Landscaping And Water Features
05.2019 - 11.2020
- Improved project efficiency by streamlining communication channels and implementing time-saving tools.
- Assisted in the successful completion of projects by coordinating tasks, monitoring progress, and maintaining documentation.
- Enhanced team collaboration through regular meetings, clear communication, and shared goalsetting.
- Managed subcontractor relationships effectively to ensure quality workmanship within deadlines and budgets.
- Played a key role in resolving conflicts between team members or stakeholders that could potentially delay projects or increase costs.
Church Consultant Intern
City Light Church
10.2019 - 11.2019
- Assisted churches in identifying growth opportunities by conducting detailed assessments and offering tailored recommendations.
- Developed strategic plans for congregational growth, focusing on outreach initiatives and community engagement programs.
- Increased volunteer participation through effective recruitment strategies and training programs for lay leaders.
- Provided pastoral counseling services to congregants in need of spiritual guidance or emotional support.
- Evaluated effectiveness of current ministries through regular progress reports, surveys, and feedback from participants.
Refugee Relief Internship
Created Equal
05.2019 - 07.2019
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Enhanced intern productivity by assisting with project coordination and providing ongoing support.
- Conducted research for various projects, leading to well-informed decisions and successful outcomes.
Sales and Marketing Intern
Alert 360
Tulsa, OK
02.2019 - 05.2019
- Self-motivated, with a strong sense of personal responsibility.
- Managed time efficiently in order to complete all tasks within deadlines.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Worked well in a team setting, providing support and guidance.
Senior Lifeguard
Mora Aquatic Center
06.2014 - 08.2016
- Ensured swimmer safety by vigilantly monitoring pool activity and enforcing rules and regulations.
- Reduced response time to emergencies with regular training sessions for lifeguard staff.
- Improved communication between staff members by implementing daily briefings and debriefings.
- Increased guest satisfaction by addressing concerns promptly and professionally, demonstrating exceptional customer service skills.
- Mentored junior lifeguards in proper rescue techniques, ensuring consistent high-quality performance across the team.
- Enhanced team collaboration, fostering a positive work environment through active listening and conflict resolution techniques.
Education
Bachelor of Arts - Missions And General Business
Oral Roberts University
Tulsa, OK12.2020
Skills
- Customer Needs Assessment
- Client Relationships
- Organizational Assessment
- First Aid Training
- Stakeholder Coordination
- Needs Assessment
- Cultural Sensitivity
- Team building
- Problem-solving aptitude
- Excellent Communication
Certification
- BLS, Red Cross - exp Dec 2024
- CPT - Certified Personal Nutritionist Coach-NASM
Timeline
Sales Associate
Home Depot
05.2023 - Current
Community leader
Church 3434
02.2021 - 10.2022
Missions and Humanitarian Aid
World Outreach
01.2021 - Current
Church Consultant Intern
City Light Church
10.2019 - 11.2019
Assistant Project Manager
Quality Landscaping And Water Features
05.2019 - 11.2020
Refugee Relief Internship
Created Equal
05.2019 - 07.2019
Sales and Marketing Intern
Alert 360
02.2019 - 05.2019
Senior Lifeguard
Mora Aquatic Center
06.2014 - 08.2016
Bachelor of Arts - Missions And General Business
Oral Roberts University
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