Isaiah Young
Houston,TX
Summary
Resourceful and experienced worker offering expertise in customer service, travel coordination, and file management. Detail-oriented team player with strong organizational and communication skills. Handles multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
Work History
Administrative Assistant
Harris County Attorney's Office
10.2023 - Current
- Answer a multi-line phone system, route calls, deliver messages to staff, and greet visitors.
- Record new hires, transfers, terminations, changes in job classifications, and reserve rooms for meetings for attorneys/paralegals
- Manage paper and electronic filing systems by routing various documents, take messages, and manage incoming and outgoing mail.
- Assist the Operations Manager with projects and make sure tasks are completed in a timely manner
Veteran Liaison
Veteran Evaluation Services
04.2022 - 10.2023
- Successfully set transportation, to and from VES C&P exams (per VA contractual guidelines), for severely disabled Veterans
- Respond to feedback/follow-ups via email or follow-up calls.
- Acting as the primary contact person for employees within the department
Customer Service Representative
Banana Republic
06.2021 - 04.2022
- Responded to customer requests for products, services, and company information.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Processed customer service orders promptly to increase customer satisfaction.
- Cross-trained and provided backup support for organizational leadership.
Team Leader
US Army
03.2013 - 06.2020
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Reviewed, implemented, and updated company records related to team activities for future reference.
- Promoted high standards through personal example to help each member understand expected behavior and standards.
- Managed leave requests and absences and arranged covers to facilitate the smooth flow of operations.
Education
High School Diploma -
Perquimans County High School
Hertford, NC06.2012
Skills
- Scheduling
- Strategic Planning
- Administrative Support
- Business Writing
- Meeting planning
- File Organization
- Calendar Management
- Filing and data archiving
- Phone Etiquette
- Spreadsheet tracking
- Travel Arrangements
- Meticulous attention to detail
Timeline
Administrative Assistant
Harris County Attorney's Office
10.2023 - Current
Veteran Liaison
Veteran Evaluation Services
04.2022 - 10.2023
Customer Service Representative
Banana Republic
06.2021 - 04.2022
Team Leader
US Army
03.2013 - 06.2020
High School Diploma -
Perquimans County High School
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