Resourceful and experienced worker offering expertise in customer service, travel coordination, and file management. Detail-oriented team player with strong organizational and communication skills. Handles multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
Work History
Administrative Assistant
Harris County Attorney's Office
Houston, TX
10.2023 - Current
Answer a multi-line phone system, route calls, deliver messages to staff, and greet visitors.
Record new hires, transfers, terminations, changes in job classifications, and reserve rooms for meetings for attorneys/paralegals
Manage paper and electronic filing systems by routing various documents, take messages, and manage incoming and outgoing mail.
Assist the Operations Manager with projects and make sure tasks are completed in a timely manner
Veteran Liaison
Veteran Evaluation Services
Houston, TX
04.2022 - 10.2023
Successfully set transportation, to and from VES C&P exams (per VA contractual guidelines), for severely disabled Veterans
Respond to feedback/follow-ups via email or follow-up calls.
Acting as the primary contact person for employees within the department
Customer Service Representative
Banana Republic
Houston, TX
06.2021 - 04.2022
Responded to customer requests for products, services, and company information.
Developed customer service policies and procedures to meet and exceed industry service standards.
Processed customer service orders promptly to increase customer satisfaction.
Cross-trained and provided backup support for organizational leadership.
Team Leader
US Army
Fort Carson, CO
03.2013 - 06.2020
Established open and professional relationships with team members to achieve quick resolutions for various issues.
Reviewed, implemented, and updated company records related to team activities for future reference.
Promoted high standards through personal example to help each member understand expected behavior and standards.
Managed leave requests and absences and arranged covers to facilitate the smooth flow of operations.