Isaias Castellon
Honolulu
Summary
Professional with experience in customer service and safety protocols, prepared for this role. Strong focus on teamwork and adaptability, ensuring smooth operations and exceptional passenger experiences. Skilled in conflict resolution, emergency response, and communication, with calm and approachable demeanor that fosters trust and cooperation among colleagues and passengers.
Overview
12
12
years of professional experience
Work History
Flight Attendant
United Airlines
01.2019 - Current
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
- Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
Clinic Scheduler
Stanford Health Care
01.2014 - 01.2019
- Managed high call volumes while maintaining accuracy in recording patient details and appointment preferences.
- Coordinated transportation services for patients requiring assistance getting to their appointments, ensuring a smooth end-to-end experience for those in need of additional support.
- Reduced patient wait times with proactive management of appointment cancellations and rescheduling requests.
- Increased productivity by consistently maintaining accurate records of patient information and appointment history.
Education
Bachelor of Arts - Sociology
University of California, Riverside
07-2013
Skills
- Customer service
- Strong work ethic
- Attention to detail
- First aid
- Team collaboration
- Reliability and punctuality
- Food and beverage service
- Time management
- Professional appearance
Timeline
Flight Attendant
United Airlines
01.2019 - Current
Clinic Scheduler
Stanford Health Care
01.2014 - 01.2019
Bachelor of Arts - Sociology
University of California, Riverside
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