Isam Santosmorfin
Dallas,TX
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
11
11
years of professional experience
Work History
General Manager
Essayons Enterprise LLC
Dallas, TX
06.2019 - Current
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Trained employees on duties, policies and procedures.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Tracked monthly sales to generate reports for business development planning.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
Supervisor of Operations
Honda Motor Co
Richardson, TX
08.2013 - 06.2019
- Provided training and guidance to team members on operational procedures and best practices.
- Monitored employee productivity levels to identify areas for improvement or additional resources needed.
- Resolved customer complaints in a timely manner while maintaining high customer satisfaction ratings.
- Coordinated with other departments to ensure smooth flow of work processes and communication.
- Collaborated with senior leadership on strategic initiatives related to operations.
Education
MBA - Budget Administrator
University of Phoenix
Tempe, AZ11-2009
Skills
- Vendor Sourcing
- Customer Relationship Management
- Customer Retention
- Workflow Planning
Timeline
General Manager
Essayons Enterprise LLC
06.2019 - Current
Supervisor of Operations
Honda Motor Co
08.2013 - 06.2019
MBA - Budget Administrator
University of Phoenix
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