Isamar Campos
Dallas,TX
Summary
Bilingual, customer-focused insurance professional with experience in claim assistance, policy review, and client service within high-volume environments. Known for being a reliable team resource, problem-solver, and advocate for customers. Seeking to contribute to a claims team with empathy, accountability, and operational excellence.
Overview
12
12
years of professional experience
Work History
In-Language Injury Claim Associate
State Farm
10.2015 - Current
- Assist insureds and claimants with injury claims, ensuring clear communication and accuracy in documentation.
- Deliver 24/7 continuity of service while handling a high volume of calls and policy inquiries.
- Take full ownership of customer contact, building rapport and resolving issues efficiently.
- Conduct shadow training for new team members, helping them understand workflows and system navigation.
- Collaborated with other adjusters, sharing best practices for handling complex claims or unique situations that arose within the industry.
- Mitigated potential losses by identifying potential fraud indicators during investigations and escalating suspicious cases for further review.
Teller
Bank of America
01.2013 - 10.2015
- Handled deposits, withdrawals, and other transactions while delivering exceptional service.
- Resolved customer account issues on the spot, improving satisfaction and loyalty.
- Promoted additional financial services, contributing to sales targets and client retention.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
- Educated customers on use of banking website and mobile apps.
Education
Associate of Science -
El Centro College
Dallas, TX01-2026
Skills
- Claim Processing & Evaluation
- Policy & Coverage Review
- Bilingual: English / Spanish
- Call Center & Queue Management
- Conflict Resolution & Empathy
- Written & Verbal Communication
- Multitasking Across Platforms
- Shadow Coaching / Peer Training
Preferred Qualifications
- Claim handling experience with a customer-first approach
- Strong decision-making and critical thinking skills
- Flexible schedule and hybrid work readiness
- Knowledge of insurance regulations and systems
Timeline
In-Language Injury Claim Associate
State Farm
10.2015 - Current
Teller
Bank of America
01.2013 - 10.2015
Associate of Science -
El Centro College
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