Isaura Esquivel
Dallas,TX
Summary
Dynamic and results-driven professional with extensive experience in customer service at CVS Pharmacy. Proven ability to enhance customer satisfaction through effective communication and problem-solving. Skilled in cash handling and team collaboration, consistently exceeding sales targets while maintaining a clean and organized environment. Committed to delivering exceptional service and fostering strong client relationships.
Overview
7
7
years of professional experience
Work History
Cashier
CVS Pharmacy
Dallas, TX
02.2025 - 07.2025
- Processed customer transactions efficiently and accurately at point of sale.
- Assisted in maintaining inventory levels through regular stock checks.
- Trained new cashiers on cash handling procedures and customer service standards.
- Collaborated with team members to ensure smooth store operations.
- Provided assistance in merchandising promotional products to enhance sales.
- Resolved customer inquiries and complaints with effective solutions.
- Maintained cleanliness and organization of checkout area to improve customer experience.
- Supported loss prevention efforts by monitoring suspicious activities.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Boosted team efficiency, shared best practices in cash handling and customer interaction.
- Performed cash, card, and check transactions to complete customer purchases.
- Used POS system to enter orders, process payments and issue receipts.
Order Packer
Amazon
Dallas, TX
11.2019 - 10.2023
- Packaged customer orders accurately while adhering to specified packing procedures and safety protocols.
- Collaborated with team members to streamline packing operations and improve overall efficiency.
- Maintained organized work area to facilitate quick retrieval of items and enhance productivity.
- Executed inventory checks to ensure stock levels were maintained and discrepancies reported promptly.
- Handled fragile items with care, ensuring secure packaging to prevent damage during transit.
- Utilized scanning technology to track and verify orders, improving fulfillment speed.
- Complied with safety, health, and environmental regulations as prescribed by law.
- Collaborated with team members to achieve daily goals and meet company objectives.
- Inspected items to identify discrepancies and damages and reported to supervisor.
- Picked and packed order items.
- Kept work areas neat, clean and free from debris.
- Followed orders precisely for correct items, sizes and quantities.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Stocked designated items on shelves, end caps and displays.
Host Cashier Expo
Music Hall
Dallas, TX
04.2019 - 08.2019
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Collaborated with kitchen staff to communicate dietary restrictions or special requests from customers, ensuring accurate meal preparation.
- Streamlined check-in processes, reducing wait times for guests.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Completed daily side work and opening and closing duties without fail.
- Took initial drink orders and relayed information to wait or bar staff.
- Resolved customer inquiries and complaints promptly to maintain high satisfaction levels.
Sales Representative
T-Mobile
Dallas, TX
11.2018 - 05.2019
- Developed strong client relationships through effective communication and personalized service.
- Identified client needs and tailored solutions to enhance customer satisfaction.
- Conducted market research to stay informed about competitors and industry trends.
- Collaborated with cross-functional teams to streamline sales processes and improve efficiency.
- Delivered engaging sales presentations to potential clients, effectively showcasing product features.
- Boosted team morale and productivity by leading weekly sales strategy meetings.
- Provided feedback from customers to product development team, influencing future product enhancements.
- Exceeded sales targets through effective planning and goal setting.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
Education
High School Diploma -
Texas Cross Roads Academy
Duncanville, TX06.2022
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Cleaning and sanitizing
- Team collaboration
- Customer service excellence
- Money handling
- Customer relations
- Cash register operation
- Order taking
- Payment processing
- Product restocking
- Refunds and exchanges
- POS system operations
- ID verification
- Order packaging
- Sales expertise
- Returns processing
Timeline
Cashier
CVS Pharmacy
02.2025 - 07.2025
Order Packer
Amazon
11.2019 - 10.2023
Host Cashier Expo
Music Hall
04.2019 - 08.2019
Sales Representative
T-Mobile
11.2018 - 05.2019
High School Diploma -
Texas Cross Roads Academy