Iscella Macias
Lompoc,California
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Restaurant Manager
Monterrey Mexican Restaurant
Spartanburg, SC
03.2017 - 02.2024
- Cultivated positive relationships with vendors and suppliers.
- Developed and implemented effective staff training programs.
- Resolved customer complaints professionally, ensuring satisfaction.
- Controlled inventory levels and conducted regular stock audits.
- Coached staff on strategies to enhance performance and improve customer relations.
- Delegated work to staff, setting priorities and goals.
- Fostered a positive work environment for team morale improvement.
- Coordinated catering services for special events or large parties.
- Monitored equipment maintenance, addressing issues promptly.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Ensured compliance with health, safety, and sanitation regulations.
- Tracked daily sales reports to identify areas of improvement.
- Implemented cost control measures to reduce waste and expenses.
- Trained new employees to perform duties.
- Scheduled staff shifts while optimizing labor costs effectively.
- Negotiated contracts with service providers for facility management needs.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
Education
Bachelor of Science - Accounting
Johnson & Wales University - Charlotte
Charlotte, NC06-2010
Associate of Science - Business Administration
Johnson & Wales University - Charlotte
Charlotte, NC06-2010
Skills
- Staff Management
- Operations Management
- Conflict resolution techniques
- Labor and food cost control
- Complaint resolution
- Organization and prioritization
- Adaptable
- Customer Engagement
Languages
Spanish
Native/ Bilingual
Timeline
Restaurant Manager
Monterrey Mexican Restaurant
03.2017 - 02.2024
Bachelor of Science - Accounting
Johnson & Wales University - Charlotte
Associate of Science - Business Administration
Johnson & Wales University - Charlotte
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