Isel Ortiz
Chicago,IL
Summary
Proven Dental Office Manager with a track record of enhancing patient satisfaction and boosting revenue at Dental Touch. Expert in dental software and adept at schedule management, I excel in optimizing billing procedures and streamlining appointment coordination. My leadership significantly improved practice profitability and patient care, showcasing exceptional office administration and customer service skills. Highly-motivated Office Manager with in-depth knowledge and progressive experience in general dentistry. Effective co-leader adept at employee training and supervision, inventory oversight and database administration. Well-versed in accounts receivable functions, patient and workflow optimization and scheduling coordination for multiple doctors with extensive calendar obligations.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Dental Office Manager
Dental Touch
2618 W PETERSON AVE
02.2014 - Current
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
- Boosted dental practice revenue by optimizing billing procedures and diligently following up on outstanding payments.
- Collaborated closely with dentists to create customized treatment plans that best met individual patient needs while maximizing practice profitability.
- Enhanced patient satisfaction by streamlining appointment scheduling and managing insurance claims.
- Reviewed flash reports, prepared bank deposits and posted daily revenues to stay on top of administrative demands.
- Managed office within budget guidelines for clerical and auxiliary supply purchases, equipment upgrades and labor costs.
- Increased office efficiency by implementing a new electronic records management system for seamless data access.
- Managed financial aspects including budgeting, forecasting, expense tracking, and profit analysis for overall fiscal responsibility.
Education
Associate of Arts - Music Education
Northeastern Illinois University
Chicago, ILSkills
- Treatment Planning
- Dental software proficiency
- Schedule Management
- Insurance Billing
- Dental Office Management
- Patient Scheduling
- Payment plans
- MS Office
- HIPAA Compliance CERTIFIED
- Office Administration
- Appointment Coordination
- Computer Skills
- Customer Service
Certification
- Certified coronal polishing sealants, 2009
- Certified HIPPA 2020
- CPR 2021
Languages
Spanish
Full Professional
English
Native or Bilingual
Timeline
Dental Office Manager
Dental Touch
02.2014 - Current
Associate of Arts - Music Education
Northeastern Illinois University