ISELA BUGARIN
Gurnee,IL
Summary
Highly-qualified versatile Housekeeping Supervisor offering 26 years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of all guest needs. Reliable, knowledgeable in working with diverse staff, building rapport and team collaboration. Bilingual individual with strong attention to detail.
Overview
35
35
years of professional experience
Work History
Housekeeping Supervisor
Plaza San Antonio Hotel & Spa
12.2023 - 02.2025
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Worked with front desk to respond promptly to all guest requests.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
Housekeeping Supervisor
Hotel Valencia Riverwalk
01.2022 - 07.2023
- Directed team of 16 personnel in busy hotel with 213 rooms.
- Communicated repair needs to maintenance staff.
- Worked with front desk to respond promptly to all guest requests.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Drove improvements to workflow and room turnover with hands-on, proactive management style.
Housekeeping Supervisor
Thompson San Antonio, Riverwalk
01.2021 - 01.2022
- Trained and mentored all new personnel to maximize quality of service and performance
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements
- Communicated repair needs to maintenance staff
- Worked with front desk to respond promptly to all guest requests
- Maintained controls over inventory for optimal budget tracking
- Increased employee performance through effective supervision and training
- Directed team of 8-9 personnel in busy hotel with 162 rooms.
Housekeeping Supervisor
Wyndham Riverwalk Hotel
01.2015 - 12.2020
- Assigned rooms to personnel and made sure everything was in order
- Kept schedules to date
- Also would contribute to cleaning
- Would be accountable to any complains & found solutions
- Introduced new operational programs like incentives to increase company loyalty and reduce employee turnover.
Lead Housekeeper
Sacred Heart Hotel
01.2002 - 01.2008
- Assigned daily work for all housekeeping personnel assigned duties to other staff and gave instructions regarding work methods and routines Storage areas in carts well-stocked clean and tidy requested for repair services and waiting for workers to arrive training and scheduling of all housekeepers.
Housekeeper
Merry Maid Inc
01.1999 - 01.2002
- Performed any combination of light cleaning duties to maintain private households or commercial establishments; such as hotels, restaurants, in a clean orderly manner
- Duties included; making beds, replenishing carpets, cleaning halls and vacuuming.
Housekeeper/Supervisor
Best Western at Grant Park Hotel
01.1990 - 01.1999
- Assigned work/duties/scheduling for all housekeeping personnel
- Kept storage area and carts, well stocked, clean & tidy
- Supervised and trained employees, established a work schedule, and resolved any problems
- Interviewed candidates for employment as well.
Education
James Bowne High School
Chicago, ILSkills
- Cross-Department Collaboration
- Worked with Opera System
- Trained with HotSoS Technologies
- Trained with StayNTouch Technologies
Accomplishments
Trained with Texas Hotel & Lodging Association.
Affiliations
Versatile Housekeeping Supervisor working with diverse staff.
Building rapport and team collaboration. Bilingual individual with strong attention to detail. Trained and experienced in various hospitality systems. Chosen to be apart of the Texas Hotel Lodging Association.
Languages
Spanish
Native or Bilingual
Timeline
Housekeeping Supervisor
Plaza San Antonio Hotel & Spa
12.2023 - 02.2025
Housekeeping Supervisor
Hotel Valencia Riverwalk
01.2022 - 07.2023
Housekeeping Supervisor
Thompson San Antonio, Riverwalk
01.2021 - 01.2022
Housekeeping Supervisor
Wyndham Riverwalk Hotel
01.2015 - 12.2020
Lead Housekeeper
Sacred Heart Hotel
01.2002 - 01.2008
Housekeeper
Merry Maid Inc
01.1999 - 01.2002
Housekeeper/Supervisor
Best Western at Grant Park Hotel
01.1990 - 01.1999
James Bowne High School
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