Isela Carrillo
Red Oak,TX
Summary
Motivated and customer-focused Leasing Consultant with a strong background in property management and tenant relations. Experienced in guiding prospective tenants, managing lease processes, and maintaining high occupancy rates. Known for excellent communication skills, efficient workflow management, and delivering a high level of service to residents and property stakeholders. Proven ability to build positive relationships with tenants, coordinate with vendors, and maintain property standards.
Overview
9
9
years of professional experience
Work History
Leasing Consultant
Avita PM
Mesquite, TX
04.2026 - Current
- Trained new leasing consultants on operational procedures and best practices.
- Analyzed lease agreements for accuracy, minimizing discrepancies and ensuring clarity.
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Assisted with property management tasks, ensuring timely completion of maintenance requests and rent collections.
DFW Oak Cliff Janitorial
Dallas, TX
05.2017 - Current
- Led a team to maintain friendly, consistent service across locations, training new hires on standards and procedures. Coordinated with carriers and contractors to ensure efficient workflows, developed training materials, and documented processes for clarity and compliance. Mentored employees, tracked performance, and upheld high cleanliness and organization standards to support a safe, productive environment.
Leasing Consultant
Sunridge Management Group
Mesquite, TX
11.2025 - 04.2026
- Facilitated property tours and showcased amenities to prospective tenants.
- Managed leasing documentation and ensured compliance with regulatory standards.
- Responded promptly to tenant inquiries, enhancing customer satisfaction and retention.
- Conducted market research to inform pricing strategies and occupancy goals.
- Collaborated with maintenance teams to address tenant concerns effectively.
- Developed marketing materials and utilized online platforms to attract potential renters.
- Verified tenant incomes and other information before accepting lease applications.
- Responded to requests and scheduled appointments for property showings.
- Increased tenant satisfaction by promptly addressing concerns and resolving issues.
Leasing Consultant
Palladium Omnium
Dallas, TX
02.2023 - 09.2024
- Greeted and assisted prospective tenants with property tours and information, maintained organized records, and managed lease applications. Facilitated move-ins and Move-Outs with inspections and key collection, addressed tenant maintenance requests promptly, and coordinated with management, contractors, and vendors to resolve property needs. Assisted in preparing occupancy and market reports for management decisions.
Education
Medical Assisting - Medical Billing and Coding
Everest College
Dallas, TX01-2009
High School Diploma - undefined
James Madison High School
Norcross, GA01-2001
Skills
Leasing & Property Tours
Lease Administration
Tenant Relations & Conflict Resolution
Customer Service Excellence
Maintenance Coordination
Detailed Record-Keeping
Monthly Reporting & Market Surveys
Scheduling & Workflow Management
Languages
Spanish
Native or Bilingual
Timeline
Leasing Consultant
Avita PM
04.2026 - Current
Leasing Consultant
Sunridge Management Group
11.2025 - 04.2026
Leasing Consultant
Palladium Omnium
02.2023 - 09.2024
DFW Oak Cliff Janitorial
05.2017 - Current
Medical Assisting - Medical Billing and Coding
Everest College
High School Diploma - undefined
James Madison High School