Isela Reyes
Santa Fe
Summary
Detail-oriented professional with strong customer service skills. Proven ability to enhance patient satisfaction and maintain office organization while managing multiple priorities effectively.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Comfort Dental
Santa Fe, NM
04.2025 - Current
- Greeted and assisted patients, ensuring a welcoming and efficient front desk experience.
- Managed appointment scheduling and confirmed patient visits using dental practice management software.
- Answered phone calls, addressing inquiries and directing calls to appropriate staff members.
- Collected patient information and maintained accurate records in compliance with privacy regulations.
- Processed insurance claims and verified coverage details to facilitate patient billing procedures.
- Assisted in maintaining office organization, including inventory management of supplies and materials.
- Coordinated with dental professionals to optimize workflow and enhance patient satisfaction levels.
- Adapted quickly to changing priorities in a fast-paced environment while maintaining attention to detail.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed data entry and filing to keep records updated for easy retrieval.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Completed all tasks in compliance with company policies and procedures.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
Sales Associate Manager
Speedway Gas Station
Santa Fe, NM
08.2021 - 07.2024
- Supervised daily operations, ensuring compliance with safety and service standards.
- Trained and mentored new sales associates to enhance team performance.
- Implemented inventory control measures to reduce stock discrepancies.
- Analyzed sales data to identify trends and improve product placement strategies.
- Resolved customer complaints promptly, enhancing overall satisfaction levels.
- Collaborated with management on staff scheduling to optimize labor costs.
- Developed training materials for ongoing staff development and performance improvement.
- Managed a team of sales associates, providing guidance and support to improve overall performance.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Organized product displays to attract potential buyers and increase sales conversions.
- Enhanced store presentation by optimizing store layout, visual merchandising, and promotional materials.
- Conducted performance reviews, handle employee matters relating to job performance, grievances, promotions, transfers and terminations.
- Built long-lasting relationships with key clients leading to an increase in referral business from satisfied customers.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Trained personnel on policies, procedures and communications for in-person and telephone etiquette.
- Optimized pricing strategies based on market research insights, ensuring competitiveness while maintaining profitability levels.
- Implemented staff training programs to enhance product knowledge and boost sales performance.
Inside Sales Representative
Chapparral Materials
Santa Fe, NM
08.2021 - 02.2022
- Managed inbound sales inquiries, providing product information and solutions to customer needs.
- Cultivated relationships with clients, ensuring high levels of satisfaction and repeat business.
- Executed sales strategies to achieve monthly revenue targets through effective communication and negotiation.
- Collaborated with marketing team to develop promotional materials that enhanced product visibility.
- Utilized CRM software to track leads, manage customer interactions, and streamline sales processes.
- Conducted product demonstrations, highlighting features and benefits tailored to client requirements.
- Provided training and support to junior team members on sales techniques and customer engagement practices.
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
Education
High School Diploma -
Irvin High School
El Paso, TX05-2003
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Cash handling
- Telephone etiquette
- Data entry
- Problem-solving skills
- Team collaboration
- Scheduling
- Appointment scheduling
- Verbal and written communication
- Administrative skills
- Scheduling appointments
- Office organization
- Oral and writing communication
- File organization
- Front office management
- Filing
- Sensitive information handling
- Work prioritization
- Administrative support
- Issue handling
- Office administration
- Confidentiality handling
- Skilled in [software]
- Office management
Certification
pharmacy tech license
fluent in spanish
Languages
Spanish
Full Professional
Timeline
Front Desk Receptionist
Comfort Dental
04.2025 - Current
Sales Associate Manager
Speedway Gas Station
08.2021 - 07.2024
Inside Sales Representative
Chapparral Materials
08.2021 - 02.2022
High School Diploma -
Irvin High School