Isela Rivas
Arlington
Summary
Dedicated teller with strong cash handling and customer account management skills. Known for exceptional communication and active listening abilities, ensuring customer satisfaction and loyalty.
Overview
7
7
years of professional experience
2018
2018
years of post-secondary education
Work History
Teller
Wells Fargo
Grand Prairie
03.2025 - Current
- Processed customer transactions accurately and efficiently at the front counter.
- Assisted customers with inquiries regarding account services and bank products.
- Handled cash and balanced cash drawer at the beginning and end of shifts.
Picker Packer
Amazon
Dallas
05.2022 - Current
- Receive and prepare inventory for delivery
- Use technology like smartphones and handheld devices to sort, scan, and prepare orders.
- Inspect products for quality standards.
- Prepare customers orders and pack them
Teller
Texas Trust Credit Union
Grand Prairie
10.2022 - 04.2023
- Verify customer identity and account information to ensure accuracy and security.
- Provide excellent customer service by answering inquiries, resolving issues, and recommending bank products and services.
- Assist customers with account inquiries, account maintenance, and online banking services.
- Meet sales goals and sell and promote bank products such as savings accounts, credit cards, and loans.
Teller
First Convenience Bank
Arlington
10.2018 - 06.2022
- Provide excellent customer service by handling incoming calls, emails, and chats from customers promptly and professionally.
- Assist customers with inquiries, account updates, billing questions, and technical support for products or services.
- Resolve customer complaints and issues promptly and efficiently, striving for first-call resolution whenever possible.
- Maintain a high level of product and service knowledge to address customer needs and provide accurate
Education
Crescenta Valley High School
La Crescenta, CASkills
- Cash handling
- Transaction processing
- Customer account management
- Sales promotion
- Excellent communication skills (verbal and written)
- Strong interpersonal skills and ability to build rapport with customers
- Active listening skills to understand customer needs and concerns
- Patience and empathy when dealing with difficult or upset customers
Timeline
Teller
Wells Fargo
03.2025 - Current
Teller
Texas Trust Credit Union
10.2022 - 04.2023
Picker Packer
Amazon
05.2022 - Current
Teller
First Convenience Bank
10.2018 - 06.2022
Crescenta Valley High School