Hi, I’m
Isela Zamora
Los Angeles,CA
Summary
Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.
Overview
5
years of professional experience
Work History
7-elevenLos Angeles, California
Sales Associate
04.2019 - 04.2024
Job overview
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Built relationships with customers to encourage repeat business.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Conducted inventories on a regular basis to track stock levels.
- Demonstrated product features and benefits for customers' needs.
- Handled customer complaints in a professional manner.
- Upsold additional items based on customer interests and needs.
- Tracked sales performance metrics to identify trends in the market place.
- Developed promotional strategies to increase sales volume.
- Attended weekly team meetings to review performance goals and objectives.
- Suggested ideas for improving store operations and increasing profits.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Ensured compliance with all safety regulations while handling hazardous materials.
- Maintained cleanliness of store environment including floors, windows, displays.
- Collaborated with management teams to develop innovative marketing strategies.
- Analyzed customer feedback data to recommend improvements in service quality.
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Collected payments and provided accurate change.
- Worked with fellow sales team members to achieve group targets.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Developed trusting relationships with customers by making personal connections.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Received and displayed product shipments on store retail shelves upon delivery.
- Trained new team members in cash register operation, stock procedures and customer services.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
- Adhered to company initiatives and achieved established goals.
- Reviewed files, recordings and other documents to obtain information to respond to requests.
- Obtained signatures for financial documents and internal and external invoices.
- Greeted customers to determine wants or needs.
Education
Roosevelt High School LoLos Angeles, California
High School Diploma
06-1989
Skills
- Customer Needs Assessment
- Retail loss prevention
- Promotional support
- Inventory Control
- Upselling
- Payment Processing
- Sales Development
- Cash Handling
- Store Opening and Closing
- Reliable and punctual
- Merchandise Display
- Stocking and Receiving
- Excellent communication skills
- Service-oriented
- Positive and professional
- Complex Problem-Solving
- Customer Service
- Fitting room maintenance
- Teamwork and Collaboration
- Outgoing Personality
- Goal-Oriented
- Multi-tasking strength
- Verbal/written communication
- Time Management
- Listening Skills
- Meeting deadlines
- Customer Assistance
- Honest and Dependable
- Adaptable and Flexible
- Safety and Cleanliness Standards
Timeline
Sales Associate
7-eleven
04.2019 - 04.2024
Roosevelt High School Lo
High School Diploma
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