Isela Rizo
Avenal,CA
Summary
Compassionate and dedicated Back Office Medical Assistant at United Health Centers, skilled in HIPAA compliance and patient relations. Enhanced patient care through effective communication and procedure assistance, contributing to improved treatment outcomes. Proficient in vital sign monitoring and immunization administration, fostering a supportive environment for patients and their families.
Overview
9
9
years of professional experience
Work History
Back Office Medical Assistant
United Health Centers
01.2025 - Current
- Fostered strong relationships with patients and their families by providing compassionate support and answering questions about medical care.
- Ensured compliance with HIPAA regulations through meticulous handling of sensitive patient information.
- Prepared examination rooms for patients, maintaining a clean and organized environment for optimal care delivery.
- Assisted physicians with medical procedures, ensuring high-quality patient care and safety.
- Completed routine in-office laboratory tests such as checking patients' blood glucose or hemoglobin levels after basic finger sticks.
- Supported positive teamwork within the healthcare team through clear communication, active listening, and constructive feedback.
- Obtained client medical history, medication information, symptoms, and allergies.
- Completed EKGs and other tests based on patient presentation in office.
- Taught patients about medications, procedures, and care plan instructions.
- Contributed to public health efforts by conducting thorough immunization record reviews and updating necessary information in medical databases.
- Administered vaccinations according to CDC guidelines, contributing to increased immunization rates within the community.
Medical Assistant
Rao Dermatology
10.2024 - 10.2024
- Assisted dermatologists with various procedures, improving patient treatment outcomes and satisfaction.
- Prepared examination rooms with necessary equipment and supplies, creating a comfortable environment for patients.
- Conducted initial consultations for new patients, gathering pertinent medical history information for accurate diagnoses.
- Improved patient adherence to treatment plans by offering clear instructions and addressing concerns promptly.
- Enhanced patient experience by providing compassionate care and thorough education on skincare routines.
- Provided support during skin surgeries, ensuring optimal results and minimizing complications.
- Maintained strict sterilization protocols for all instruments and surfaces, ensuring a safe environment for both patients and staff members.
Student Aide Supervisor
Reef Sunset Unified Shool District
11.2023 - 11.2023
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Supported classroom management by maintaining a clean and orderly learning environment.
- Greeted incoming office visitors, answered questions, and directed individuals to office locations.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
In Home Care Giver
IHSS Public Authority
02.2021 - 10.2023
- Ensured a safe and clean home environment by performing light housekeeping tasks such as laundry, vacuuming, and dusting.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Contributed to an overall positive caregiving experience by offering emotional support during challenging or difficult times.
- Assisted with meal planning and preparation while considering dietary restrictions and nutritional requirements for each client.
- Provided transportation and appointments management.
Cashier
Eagle Feather Trading Post 2
10.2022 - 10.2022
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Cashier
Big 5 Sporting Goods
09.2021 - 11.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
Sandwich Artist
SUBWAY®Restaurants
05.2016 - 08.2016
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Collaborated with team members to maintain a smooth workflow during busy hours.
- Demonstrated flexibility by covering shifts when needed, ensuring consistent staffing levels for optimal operation.
- Trained new employees on company policies and procedures, contributing to overall team performance and growth.
- Prepared and presented food in compliance with health and safety guidelines.
- Restocked and rotated stock in display case to mitigate stock loss.
Education
Medical Assistant Certificate - Medical Assisting
San Joaquin Valley College
Visalia, CA08.2024
Hight School Diploma - N/A
Learn4Life
Hanford, CA06.2017
Skills
- HIPAA Compliance
- Patient Scheduling
- Customer Service
- Medical terminology knowledge
- Medical Terminology
- Vital Sign Monitoring
- EMR / EHR
- Direct Patient Care
- Patient-focused care
- Compassionate
- CPR
- Procedure Assistance
- Specimens collection and processing
- Compassionate caregiver
- First Aid
- Fluent in Languages
- Patient Relations
- Simple dressings
- Medication preparation
- Wound care assistance
- Appointment setting
- Immunization administration
Languages
Spanish
Native or Bilingual
Timeline
Back Office Medical Assistant
United Health Centers
01.2025 - Current
Medical Assistant
Rao Dermatology
10.2024 - 10.2024
Student Aide Supervisor
Reef Sunset Unified Shool District
11.2023 - 11.2023
Cashier
Eagle Feather Trading Post 2
10.2022 - 10.2022
Cashier
Big 5 Sporting Goods
09.2021 - 11.2021
In Home Care Giver
IHSS Public Authority
02.2021 - 10.2023
Sandwich Artist
SUBWAY®Restaurants
05.2016 - 08.2016
Medical Assistant Certificate - Medical Assisting
San Joaquin Valley College
Hight School Diploma - N/A
Learn4Life
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