Summary
Overview
Work History
Education
Skills
Certification
Reading, Traveling, Meeting new people
Timeline
Generic

Ishanae Robinson

Laurel,MD

Summary

Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Receptionist

LA Fitness
02.2024 - Current
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Improved scheduling system, reducing wait times and increasing member satisfaction.

Housekeeper

BrightView Senior Living
04.2022 - 02.2024
  • Enhanced residents satisfaction by ensuring thorough cleaning and timely room turnovers.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.

Resident Assistant

Common Wealth Senior Living
12.2019 - 09.2021
  • Enhanced resident satisfaction by promptly addressing concerns and resolving conflicts within the community.
  • Organized social events for residents to foster a sense of community and belonging, resulting in increased resident retention.
  • Improved communication between residents and management through consistent updates.
  • Mentored new Resident Assistants, providing guidance on effective strategies for managing various situations, and caring for residents.

Cashier Team Lead

Taco Bell
Abingdon, MD
10.2017 - 01.2020
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.

Education

C. Milton Wright High School
Bel Air, MD
04.2020

Skills

  • File Management
  • Scheduling
  • Security understanding
  • Verbal and written communication
  • Organization skills
  • Time Management
  • Multi-Line Telephone Systems
  • Professional Demeanor
  • Residential support
  • CPR Certified
  • Team Player
  • Public Speaking

Certification

  • CPR Certified

Reading, Traveling, Meeting new people

I enjoy reading, traveling, meeting new people, and exploring new things. I love to learn and the best way to learn is to go out and explore life and talk to people. I also enjoy working out; In addition to dancing and playing volleyball.

Timeline

Receptionist

LA Fitness
02.2024 - Current

Housekeeper

BrightView Senior Living
04.2022 - 02.2024

Resident Assistant

Common Wealth Senior Living
12.2019 - 09.2021

Cashier Team Lead

Taco Bell
10.2017 - 01.2020

C. Milton Wright High School

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Ishanae Robinson