Ishia Queener
Summary
Passionate about wellness, safety and unparalleled support. Proficient in customer service best practices and related options. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
CSR
Airtron Heating & Air Conditioning
04.2023 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Contributed to company growth by consistently meeting and exceeding sales targets.
- Improved customer retention rates with exceptional product knowledge and personalized service recommendations.
- Streamlined communication between departments, ensuring timely resolution of customer concerns.
Direct Care Staff
Cedar Tree Family And Children Services
11.2020 - 12.2021
- Enhanced children well-being by providing compassionate and attentive care in daily routines.
- Assisted with personal hygiene tasks for improved health and dignity of patients.
- Safeguarded children by closely monitoring their behavior and intervening during crises when necessary.
- Collaborated with interdisciplinary teams to develop and implement individualized care plans for optimal patient outcomes.
Club Manager
The Ace Atlanta
09.2017 - 08.2021
- Enhanced club membership by implementing targeted marketing strategies and exceptional customer service.
- Boosted event attendance with creative promotion, strategic partnerships, and engaging programming.
- Developed and implemented marketing strategies to increase customer engagement and drive revenue.
Economic Support Specialist II
Georgia Dept Of Family And Children Service
01.2017 - 11.2020
- Enhanced economic support services by analyzing clients'' financial needs and recommending tailored assistance programs.
- Streamlined application processing for faster approval rates, through efficient document review and verification.
- Maximized client satisfaction with timely and accurate responses to inquiries regarding program eligibility and benefits.
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Education
Associate of Arts - Business Management
Bradford School
Pittsburgh, PA10.2009
Skills
- Call Center Experience
- Complaint Handling
- CRM Software
- Customer Focus
- Conflict Resolution
- Active Listening
- Positive Attitude
- Decision Making
- Effective Communication
- Record Preparation
- Recordkeeping Strengths
- Microsoft Excel
Timeline
CSR
Airtron Heating & Air Conditioning
04.2023 - Current
Direct Care Staff
Cedar Tree Family And Children Services
11.2020 - 12.2021
Club Manager
The Ace Atlanta
09.2017 - 08.2021
Economic Support Specialist II
Georgia Dept Of Family And Children Service
01.2017 - 11.2020
Associate of Arts - Business Management
Bradford School
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