Ishmael Caban
Tampa,FL
Summary
Hello! Thank you for looking over my application and reviewing my summary.
to describe myself with feedback from my piers, i am hard working, have positive energy, Loyal and determined. I never learned how to give up and also make choices to move foward.
i have many achievements and goals that i set myself and accomplished. i am a young 27 year old male who is looking for growth and to be developed for a brighter future. I have worked at a good company the last 7 years, but unfortunately with recent changes, the work-life balance has pushed me to move my quality elsewhere. Thank you for your consideration.
for image and information you would like to know.
- open availability (work 70 hours or more a week if needed and i am a night owl)
- can lift over 100 lbs (i train)
- good last minute decision making skills
- hard for me to say no
- my speed can not be matched
- friendly, 6 ft, 250lbs and long arms.
Overview
8
8
years of professional experience
Work History
General Manager
Papa Johns International Inc.
Tampa, FL
10.2017 - Current
- Managed and resolved conflicts among team members to maintain a positive work environment
- Instituted quality control measures ensuring consistent delivery of high-quality products/services
- Developed pricing strategies based on market analysis leading to increased profit margins
- Improved employee retention rates through the implementation of employee engagement initiatives
- Increased revenue through the development of new products/services
- Collaborated with the finance department on budgeting processes to achieve financial objectives
- Designed sales and service strategies to improve revenue and retention.
- Ensured compliance with local health department regulations regarding food safety standards.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Prepared staff work schedules and assigned team members to specific duties.
- Recruited, trained and empowered employees to achieve key performance indicators.
Customer Service Representative
Health plan services
Tampa, FL
11.2016 - 03.2017
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries and provided accurate information regarding products and services.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
Education
High School Diploma -
King High School
Tampa, FL05-2015
Skills
- Team leadership
- Schedule management
- Profit and loss
- Customer relationship management
- Operations management
- Purchasing and planning
- Deadline oriented
- Budgeting and cost control
- Training and coaching
- Public relations
- Performance evaluations
- Staff training/development
- P&L management
- Communication skills
Timeline
General Manager
Papa Johns International Inc.
10.2017 - Current
Customer Service Representative
Health plan services
11.2016 - 03.2017
High School Diploma -
King High School
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