Ishmam Khalid
Summary
Proven leader with extensive experience in the hospitality and retail sectors, notably with Denny's Restaurant and Big 5 Sporting Goods. Experienced and results-oriented General Manager with over 12 years of experience in the restaurant industry. Proven track record in optimizing guest experiences, leading high-performing teams, and driving operational excellence. Adept at managing dining room operations, ensuring exceptional service standards, and enhancing customer satisfaction. Seeking to leverage my strong leadership skills and passion for delivering outstanding guest experiences.
Overview
7
7
years of professional experience
1
1
Certification
Work History
General Manager
Denny's Restaurant
02.2024 - Current
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Oversaw daily operations of a high-volume restaurant, managing a team of 40 staff members, including hiring, training, and performance evaluations.
- Achieved a 11% increase in sales through strategic promotions, effective staff training, and exceptional customer service.
- Conduct regular performance evaluations and provide feedback to team members, fostering a collaborative and high-performance work environment.
Restaurant Manager
Denny's Restaurant
06.2023 - 02.2024
- Oversee daily operations of a high-traffic restaurant, including staffing, inventory management, and customer service.
- Implemented cost control measures that reduced food and labor costs while maintaining high-quality standards.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
Store Manager
Big 5 Sporting Goods
05.2020 - 06.2023
- Managed inventory control, cash control, and store opening and closing procedures.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Rotated merchandise and displays to feature new products and promotions.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Team Lead/Trainer
Red Robin
12.2017 - 05.2020
- Trained other employees in customer service, food safety, and performance requirements.
- Maintained current knowledge of all team position requirements.
- Taught new team members correct procedures for all areas of operations.
- Set positive example for team members by providing high-quality, efficient service.
- Prepare and review shift reports, including sales data and staff performance metrics, to identify areas for improvement.
Education
Bachelor of Science - Hospitality Administration And Management
California State Polytechnic University, Pomona
Pomona, CA07.2019
Skills
- Expense Control
- Staff Supervision
- P&L Management
- Customer Relationship Management
- Operations Oversight
- Workflow Planning
- Customer Retention
- Schedule Management
- Training and Development
- Effective leader
Certification
ServSafe Manager Certified
Languages
English
Native or Bilingual
Bengali
Native or Bilingual
Spanish
Professional Working
Timeline
General Manager
Denny's Restaurant
02.2024 - Current
Restaurant Manager
Denny's Restaurant
06.2023 - 02.2024
Store Manager
Big 5 Sporting Goods
05.2020 - 06.2023
Team Lead/Trainer
Red Robin
12.2017 - 05.2020
Bachelor of Science - Hospitality Administration And Management
California State Polytechnic University, Pomona
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