Ishmeil Heard
STARBUCKS COFFEE COMPANY
Pittsburgh,PA
8
years of professional experience
Operations-focused leader known for coaching staff, resolving customer concerns, and maintaining safe, organized work areas. Brings hands-on experience in inventory control, compliance, and shift oversight to support efficient service and strong team performance. Possesses focus on team collaboration and positive customer service skills. Key strengths include conflict resolution, coaching, adaptability, and absorbing information.
Work History
Shift Supervisor
8 Years- Coached partners on beverage preparation, service standards, and operational procedures.
- Monitored cash handling, register accuracy, and safe deposit procedures.
- Resolved customer concerns promptly while protecting service quality and store reputation.
- Managed inventory checks, product rotation, and restocking to support store readiness.
- Managed day-to-day performance of more than 10 employees at once to support team operations.
- Directed floor operations, coordinated staff assignments, and maintained smooth workflow across shifts.
- Enforced company policies and regulations with employees.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
- Conducted routine inspections to check quality and compliance with established specifications.
- Collaborated with management to develop strategies for boosting overall store performance, leading to higher profit margins.
- Supported inventory control, tracked supply needs, and coordinated replenishment to avoid shortages.
HVAC-R Installer
1 Year 10 Months- Connected refrigerant lines, electrical wiring, and controls during equipment setup.
- Installed HVAC systems, ductwork, and related components following manufacturer specifications and jobsite requirements.
- Assembled ductwork, fittings, and components for efficient HVAC system operation.
- Coordinated with technicians and supervisors to complete installations on schedule.
- Installed complete systems at new residential and business construction sites.
- Troubleshot complex installation issues, leveraging problem-solving skills to devise effective solutions promptly.
- Communicated quickly and accurately with supervisors about problematic sites, missed installations or other issues.
- Laid out materials and system components to prepare for installation.
- Maintained a safe work environment by strictly adhering to safety protocols and guidelines.
Education
Bachelor of Science - Health Science: Healthy Lifestyles And Fitness
Associate of Science - Heating Ventilation & Air Conditioning Tech
Skills
Operations management
Inventory control
Customer service
Complex problem solving
Coaching and mentoring
Staff development
Teamwork and collaboration
Multitasking
Time management
Adaptability and flexibility
Reliability
Relationship building
Cash handling
Timeline
HVAC-R Installer
J.A Sauer Co. Heating & Air Conditioning
04.2019 - 02.2021Read More
Shift Supervisor
STARBUCKS COFFEE COMPANY
11.2018 - CurrentRead More
Arizona State University
Bachelor of Science from Health Science: Healthy Lifestyles And Fitness
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Pittsburgh Technical College
Associate of Science from Heating Ventilation & Air Conditioning Tech
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