Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Isiah Davis

Richmond,VA

Summary

Dynamic sales associate with proven expertise at Simplisafe Security, excelling in customer service and problem-solving. Recognized for exceeding quality assurance goals and enhancing customer satisfaction through effective communication and teamwork. Proficient in MS Office and dedicated to delivering exceptional service while fostering a collaborative environment.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Sales Associate/Customer Service Rep

Simplisafe Security
03.2021 - Current
  • Communicated product features, advantages and benefits to prospective customers
  • Used product knowledge and situational awareness to deliver the best solution for each customer
  • Provided excellent customer service Nf professional feedback to ensure customer needs are met

Customer Service/ Tech Support

Frontier Communications
04.2014 - 03.2021
  • Interact with customers and responded to their questions via email, phone , and website
  • Follow up with clients to ensure optimal customer satisfaction following support engagement and problem resolution
  • Assist 100 customers daily by approaching conversation with a positive attitude
  • Exceed QA& KPI service goals
  • B2B inbound & outbound calls

Quality Assurance Tech

Sonoco Packaging
07.2010 - 04.2014
  • Conducted thorough inspections of packaging materials to ensure compliance with quality standards.
  • Assisted in implementing quality control procedures to enhance operational efficiency.
  • Documented inspection results and communicated findings to production teams for immediate corrective actions.
  • Collaborated with cross-functional teams to resolve quality issues and improve product integrity.
  • Trained new team members on quality assurance protocols and safety procedures, fostering a culture of quality awareness.

Education

Accounting

Randolph Macon College
Ashland, VA

High School

Fork Union Military Academy
Fork Union, VA

Skills

  • Customer service
  • Teamwork and collaboration
  • Data entry
  • Problem-solving skills
  • Listening skills
  • Exceptional customer service
  • Claims processing
  • MS office
  • Sales expertise

Certification

CPR

Timeline

Sales Associate/Customer Service Rep

Simplisafe Security
03.2021 - Current

Customer Service/ Tech Support

Frontier Communications
04.2014 - 03.2021

Quality Assurance Tech

Sonoco Packaging
07.2010 - 04.2014

Accounting

Randolph Macon College

High School

Fork Union Military Academy
Isiah Davis