Isiah Davis
Richmond,VA
Summary
Dynamic sales associate with proven expertise at Simplisafe Security, excelling in customer service and problem-solving. Recognized for exceeding quality assurance goals and enhancing customer satisfaction through effective communication and teamwork. Proficient in MS Office and dedicated to delivering exceptional service while fostering a collaborative environment.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Sales Associate/Customer Service Rep
Simplisafe Security
03.2021 - Current
- Communicated product features, advantages and benefits to prospective customers
- Used product knowledge and situational awareness to deliver the best solution for each customer
- Provided excellent customer service Nf professional feedback to ensure customer needs are met
Customer Service/ Tech Support
Frontier Communications
04.2014 - 03.2021
- Interact with customers and responded to their questions via email, phone , and website
- Follow up with clients to ensure optimal customer satisfaction following support engagement and problem resolution
- Assist 100 customers daily by approaching conversation with a positive attitude
- Exceed QA& KPI service goals
- B2B inbound & outbound calls
Quality Assurance Tech
Sonoco Packaging
07.2010 - 04.2014
- Conducted thorough inspections of packaging materials to ensure compliance with quality standards.
- Assisted in implementing quality control procedures to enhance operational efficiency.
- Documented inspection results and communicated findings to production teams for immediate corrective actions.
- Collaborated with cross-functional teams to resolve quality issues and improve product integrity.
- Trained new team members on quality assurance protocols and safety procedures, fostering a culture of quality awareness.
Education
Accounting
Randolph Macon College
Ashland, VAHigh School
Fork Union Military Academy
Fork Union, VASkills
- Customer service
- Teamwork and collaboration
- Data entry
- Problem-solving skills
- Listening skills
- Exceptional customer service
- Claims processing
- MS office
- Sales expertise
Certification
CPR
Timeline
Sales Associate/Customer Service Rep
Simplisafe Security
03.2021 - Current
Customer Service/ Tech Support
Frontier Communications
04.2014 - 03.2021
Quality Assurance Tech
Sonoco Packaging
07.2010 - 04.2014
Accounting
Randolph Macon College
High School
Fork Union Military Academy