Jonathan Pruett
Summary
Accomplished Customer Service Rep. and Sales Associate at Lawnwise, adept in conflict resolution and critical thinking, significantly enhancing customer loyalty and satisfaction. Expertise in data entry and inventory management from Mars Petcare streamlined operations, achieving efficient product availability. Demonstrates exceptional problem-solving and computer proficiency, driving positive outcomes and exceeding team expectations . Constantly showed top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
2
2
years of professional experience
Work History
Customer Service Rep. and Sales Associate
Lawnwise
01.2024 - 07.2024
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Warehouse Manager
Mars Petcare
08.2022 - 03.2023
- Tracked production and quality control systems to proactively identify deficiencies.
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
- Input logs of specified product amounts via computer and organized systems of counting said products more efficiently.
Education
No Degree -
East Hickman Highschool
Bon Aqua, TNSkills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Scheduling
- Call center experience
- Computer Proficiency
- Conflict Resolution
Timeline
Customer Service Rep. and Sales Associate
Lawnwise
01.2024 - 07.2024
Warehouse Manager
Mars Petcare
08.2022 - 03.2023
No Degree -
East Hickman Highschool