Isiah Frazier
Srm Development
Seattle,WA
Summary
Innovative Technology Specialist experienced in leveraging emerging technologies to drive continuous improvement and enhance productivity. Delivered impactful solutions through strategic thinking and hands-on problem-solving in fast-paced environments. Fostered team collaboration and adaptability to achieve organizational goals.
2
Languages
1
Certification
9
years of professional experience
Work History
Apartment Leasing Agent
5 Months- Managed lease agreements, ensuring compliance with company policies and local regulations.
- Conducted property tours, showcasing amenities and fostering positive relationships with prospective tenants.
- Utilized CRM software to track leads and streamline communication with potential residents.
- Assisted in marketing initiatives, enhancing property visibility through online listings and social media platforms.
- Managed move-in and move-out processes efficiently, minimizing vacancies by coordinating unit turnovers quickly and effectively.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues in a timely manner.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Developed strong relationships with potential tenants through personalized tours, providing detailed information about available units, amenities, and community features.
- Maintained up-to-date knowledge of local housing regulations to ensure compliance with all applicable laws and guidelines.
Leasing Consultant
2 Months- Managed tenant communications by promptly addressing maintenance requests and resolving questions or concerns.
- Built rapport with potential tenants during tours, showcasing community features aligned with their specific needs and preferences.
- Conducted property tours, showcasing amenities and features to potential tenants.
- Managed lease agreements, ensuring compliance with company policies and local regulations.
- Utilized property management software to track applications and tenant communications efficiently.
- Collaborated with maintenance team to address tenant requests and improve satisfaction rates.
- Developed marketing strategies to attract prospective residents through social media and community events.
- Assisted in the preparation of market analysis reports to evaluate competitive positioning of properties.
- Trained new leasing consultants on best practices for customer service and operational procedures.
Leasing Agent/Property Manager
1 Year 9 Months- Pre-screened applicants and negotiated lease terms with leasing company to secure favorable agreements
- Implemented new database structure to track facilities maintenance, identify remediation areas, and establish target goals
- Assisted in developing and implementing property management system to streamline operations and enhance tenant experience
Legal Assistant
2 Months- Provided legal support by drafting contracts and facilitating client meetings to ensure clarity and compliance
- Prepared legal documents for litigation and settlement to support case progression and client representation
- Researched and drafted federal and state laws, rules, and regulations to inform legal strategies and ensure adherence
Administrative Wage Garnishment
1 Year- Updated leadership resume and enhanced skills through participation in management trainings
- Communicated with customers daily, providing friendly service and addressing inquiries
- Delivered strong customer service, ensuring customer satisfaction and driving sales growth
Education
- Audio Engineering
No Degree - Real Estate
Skills
Fair housing regulations
Technical IT skills
Sales development
Service excellence
Sales expertise
Office suite
Document review
Strategic issue identification
Attention to detail
Flexible and adaptable
Coaching and mentoring
Visionary leadership
Property maintenance
Software assistance
Expense tracking
Tenant relations
Market analysis
Marketing strategy
Conflict resolution
Operational efficiency
Staff training
Lead generation
Tenant engagement
Cost management
Financial oversight
Revenue optimization
Accomplishments
- Achieved -%10 of deliquency for property through effectively helping with posting notices and outbound calls.
- Increased training resources by introducing Scripting PDF for outbound/inbound prospecting tasks.
- Achieved 70% occupancy by completing leasing outreach with accuracy and efficiency.
- Collaborated with team of Vendors and Maintenance Supervisors, Regional Leadership to complete turn overs work orders and property maintenance.
- Collaborated with team of software engineers and Leads developers in the development of collection software Titanum and its workflow.
- Worked with IT team to create outbound inbound campaign to increase sales each month
- Learned several software to enhance customer outreach, track status and balances.
- worked with buyers and sellers to track budgeting and financing for business portfolio.
Certification
Washington State Real Estate License
Languages
Spanish
Professional Working
English
Full Professional
Timeline
Apartment Leasing Agent
Srm Development
04.2026 - Current
Leasing Consultant
Alfred Residential
08.2025 - 10.2025
Leasing Agent/Property Manager
Coho Real Estate
04.2023 - 01.2025
Legal Assistant
Gensis Collections
01.2021 - 03.2021
Administrative Wage Garnishment
National Credit Services
01.2018 - 01.2019
Aces High School
Shorline Community College
from Audio Engineering
Rockwell University
No Degree from Real Estate