Isiah Hilgart
Pinson,AL
Summary
Hardworking Mechanic successful at completing inspections, maintenance and repairs on Military vehicles. Quality-driven and disciplined nature, with strong skills in investigating problems and developing successful solutions.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Circle K
04.2024 - Current
- Resolved customer inquiries through effective communication and problem-solving skills.
- Managed escalated issues, ensuring timely resolution and customer satisfaction.
- Developed and implemented process improvements to enhance service efficiency.
Wheeled Vehicle Mechanic
US Army
06.2020 - 11.2023
- Worked on different diesel trucks
Wheeled Vehicle Mechanic
US Army
05.2018 - 04.2020
- Learned generator repairs while serving
- Also worked on 10K and 15K generators
Busser/Dishwasher
Village Inn
04.2017 - 11.2017
- Worked as a dishwasher and busboy
Western Industrial Resources (Seasonal)
06.2016 - 08.2016
- Assisted in payroll check stuffing, filed various accounts payable files and billing folders
- Heavy lifting of year-end paperwork storage and storage files
- Assisted equipment manager with various tasks with facility maintenance.
Education
High School Diploma -
Imagine Prep
Skills
- P>Automotive (6 years)
- Retail (1 year)
- P>Robotics (Less than 1 year)
- Welding (Less than 1 year)
- P>Tire mounting
- P>Replacing parts
- P>Military Vehicle knowledge
- P>Preventive Maintenance
- P>Installing equipment
- P>Brake systems understanding
- P>Scheduled services
- P>Electrical failure expertise
- P>Hydraulic tool use
- P>Safety Awareness
- P>Oil changes
- Customer relations
- Problem resolution
- Relationship building
- Conflict resolution
- Complaint resolution
- Active listening
- Customer service
Timeline
Customer Service Representative
Circle K
04.2024 - Current
Wheeled Vehicle Mechanic
US Army
06.2020 - 11.2023
Wheeled Vehicle Mechanic
US Army
05.2018 - 04.2020
Busser/Dishwasher
Village Inn
04.2017 - 11.2017
Western Industrial Resources (Seasonal)
06.2016 - 08.2016
High School Diploma -
Imagine Prep
Additional Information - Special Skills
- Novice in Welding
- Intermediate in automotive
- Novice in computer
- Novice in robotics
- Novice in culinary
- Novice in Spanish
- Novice in generator repair
- novice in retail
Personal Information
Title:
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