Isidora Durovic
Chicago,IL
Summary
Proven server at Eagle Oaks Golf Country Club, adept in high-volume dining and exceptional customer service, showcasing a strong work ethic and organizational skills. Excelled in guest engagement, efficiently managing multiple tables and resolving complaints, enhancing customer satisfaction and team productivity. Skilled in cash handling and POS systems, contributing to seamless service transitions and accurate financial reporting. Motivated server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Server
Compass Arena
11.2023 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Server
Eagle Oaks Country Golf Club
10.2022 - 10.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Explained menu items and suggested appropriate options for food allergy concerns.
Education
Bachelor of Economics - Banking,Accounting And Finance
Belgrade Business School
Serbia10.2021
High School Diploma -
Zemun High School
Serbia06.2015
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- High-volume dining
- Motivational
- Systematic
- Ambitious
- Oragnizational
Timeline
Server
Compass Arena
11.2023 - Current
Server
Eagle Oaks Country Golf Club
10.2022 - 10.2023
Bachelor of Economics - Banking,Accounting And Finance
Belgrade Business School
High School Diploma -
Zemun High School
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