Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Isis Alegria

Chicago,IL

Summary

Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Phlebotomist position. Ready to help team achieve company goals.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Patient Service Representative

PrimeCare Community Health
05.2023 - Current
  • Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
  • Enhanced office efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel.
  • Streamlined appointment scheduling for increased patient convenience and reduced wait times.
  • Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
  • Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
  • Entered patient demographic and insurance data into electronic medical record system.
  • Took copayments and compiled daily financial records.

Receptionist

Carlton At The Lake Nursing And Rehab
02.2022 - 01.2023
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Reduced incoming call response time by implementing an effective call routing system.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

Behavioral Technician

The Place For Children With Autism
11.2021 - 02.2022
  • Improved client outcomes by implementing individualized behavior plans and interventions.
  • Enhanced communication skills for clients with autism spectrum disorder through the use of visual supports and social stories.
  • Collaborated with a multidisciplinary team to develop comprehensive treatment goals, leading to better client progress.
  • Conducted functional behavior assessments to identify the underlying causes of challenging behaviors, allowing for targeted intervention strategies.
  • Provided one-on-one support and guidance for clients in various settings, promoting generalization of learned skills.
  • Reduced problem behaviors by teaching clients appropriate coping strategies and replacement behaviors.
  • Consulted with teachers and school staff regarding client accommodations, promoting successful inclusion in mainstream classrooms.
  • Attended regular clinical supervision sessions to review client progress and receive guidance on treatment modifications.
  • Promoted a safe and nurturing environment for clients, ensuring their comfort and well-being throughout therapy sessions.

Activities Aide

Carlton At The Lake Nursing And Rehab
06.2019 - 04.2020
  • Enhanced patient well-being by leading engaging and stimulating activities tailored to individual needs.
  • Collaborated with interdisciplinary teams for comprehensive care plans, resulting in improved patient satisfaction.
  • Facilitated social interaction among residents through group activities and events, fostering a welcoming community atmosphere.
  • Organized special events and outings for residents, promoting mental engagement and physical activity.
  • Developed creative, customized therapeutic programs that addressed unique patient interests and abilities.
  • Assisted in the planning and execution of special projects, contributing to facility-wide improvements in resident quality of life.
  • Provided one-on-one support for patients with limited mobility or cognitive function, ensuring their inclusion in daily activities.
  • Participated in staff meetings and trainings to stay current on best practices for patient care and engagement.
  • Served as liaison between activity department and nursing staff to ensure seamless integration of therapeutic programs into overall care plans.

Education

High School Diploma -

Continental Academy
Miami, FL
04.2019

Skills

  • Insurance Verifying
  • Appointment Scheduling
  • Medical Insurance
  • HIPAA Compliance
  • Patient Confidentiality
  • Medical Terminology Knowledge
  • Adaptability and Flexibility
  • Healthcare Industry Understanding
  • Analytical Skills
  • Explaining Policy and Procedures
  • Evaluating Quality of Care
  • Medical Terminology

Certification

  • Certified Phlebotomist, Phlebotomist training specialist - December 2023
  • BLS CPR Training - January 2024

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Patient Service Representative

PrimeCare Community Health
05.2023 - Current

Receptionist

Carlton At The Lake Nursing And Rehab
02.2022 - 01.2023

Behavioral Technician

The Place For Children With Autism
11.2021 - 02.2022

Activities Aide

Carlton At The Lake Nursing And Rehab
06.2019 - 04.2020

High School Diploma -

Continental Academy

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Isis Alegria