Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Isis Alvarez

Isis Alvarez

Fort Myers,FL

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

10
10
years of professional experience

Work History

Surgical Coordinator

Associates In Digestive
06.2019 - 03.2020
  • Coordinated with facilities to set up surgeries for 4 gastroenterologists.
  • Reviewed pre-operative requirements and coordinated handling of requirements such as labs, cultures, and medical clearances.
  • Followed physician orders when setting up tests and patient procedures.
    Delivered excellent customer service and facilitated development of patient and clinician relationships.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Arranged pre-operative and post-operative appointments for surgical patients.
  • Resolved scheduling conflicts to maintain high-quality patient services.

Tech Support

Xfinity Comcast/ Support.com
04.2017 - 06.2019
  • Troubleshot and diagnosed problems to accurately resolve wide range of technical issues for over 60 callers per day.
  • Trained users on how to operate components and systems.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Analyzed issues to identify troubleshooting methods needed for quick remediation.

Medical Appointment Scheduler / Medical Billing

Millenium Physicians
10.2014 - 06.2019
  • Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Correctly coded and billed medical claims for Internal and Pulmonary care.

Medical Assistant

21st Century Oncology
04.2014 - 09.2014
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.

Medical Insurance Coordinator

Florida Skin Center
10.2009 - 04.2014
  • Maintained knowledge of benefits claim processing, claims principles, medical terminology, and procedures and HIPAA regulations.
  • Verified patient insurance coverage and benefits for medical claims.
  • Managed large volume of medical claims on daily basis.
  • Researched and resolved complex medical claims issues to support timely processing.
  • Processed insurance company denials by auditing patient files, researching procedures, and diagnostic codes to determine proper reimbursement.
  • Communicated effectively with staff, patients, and insurance companies by email and telephone.

Education

High School Diploma -

Cape Coral High School
Cape Coral, FL
04.2010

Skills

  • Operational Efficiency
  • Correspondence Writing
  • Answer Telephones
  • Claim Forms
  • Outpatient Procedures
  • Educating Patients
  • Adaptable and Flexible
  • CPT Coding
  • Assisting with Procedures
  • Payment Scheduling and Collection
  • Computer Proficiency
  • Intermediate Medical Terminology

Languages

Spanish
Native or Bilingual

Timeline

Surgical Coordinator

Associates In Digestive
06.2019 - 03.2020

Tech Support

Xfinity Comcast/ Support.com
04.2017 - 06.2019

Medical Appointment Scheduler / Medical Billing

Millenium Physicians
10.2014 - 06.2019

Medical Assistant

21st Century Oncology
04.2014 - 09.2014

Medical Insurance Coordinator

Florida Skin Center
10.2009 - 04.2014

High School Diploma -

Cape Coral High School

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Isis Alvarez