Isis Suarez
Broad Brook,CT
Summary
Motivated professional looking to obtain an administrative position where I can continue offering versatile office skills while developing and adapting to new skills. Offering eleven years of extensive customer service, administrative, and leadership experience; of which seven years are in a medical office setting.
Overview
7
7
years of professional experience
Work History
Patient Administrative Associate
Hartford Hospital
Hartford , CT
06.2022 - Current
- Responded promptly to requests from physicians or other healthcare providers for additional information related to patient care.
- Answered incoming calls from patients, responding to inquiries and directing them to the appropriate department or personnel.
- Provided administrative support services such as filing, faxing, photocopying and scanning documents.
- Boosted traceability by developing organization systems for patient charts, records, reports and agendas.
- Monitored cardiac rhythms, analyzed data, and reported findings to medical staff.
- Responded promptly to any alarms or changes in patient conditions.
- Analyzed cardiac rhythms and reported results to nursing staff or physicians.
- Managed multiple patients simultaneously with different levels of acuity and severity.
Insurance Coordinator
Stars in Your Eyes Optometry
Austin , TX
05.2019 - 06.2021
- Filed insurance claims by obtaining and entering data related to patient, insurance provider, and medical code for procedures and services provided.
- Analyzed weekly and monthly financial reports and reviewed accounts receivable reports and insurance contracts to facilitate revenue cycle management.
- Examined claims, records and procedures to grant approval of coverage.
- Collected payments, processed receipts and informed policyholders of outstanding balances.
- Precisely calculated refunds, premiums, and adjustments.
- Leveraged ECW skills to input and compile data gathered from various sources.
Registrar
St Davids Hospital
Austin, TX
12.2016 - 11.2019
- Collaborated with nurses and other personnel to process patient paperwork and direct to appropriate departments.
- Verified patient eligibility for services through various online systems or by calling the insurance companies directly.
- Leveraged ECW and Meditech skills to input and compile data gathered from various sources.
- Protected medical information against unauthorized access, loss, or corruption by consistently following security protocols.
- Sorted incoming documents, such as medical records, lab results, and referrals, ensuring that they were properly routed to the appropriate departments in a timely manner.
Education
Some College (No Degree) - Business
Springfield Technical Community College
Springfield, MASkills
- EPIC, ECW, Meditech, Microsoft software trained
- Medical Services Administration
- Vital Statistics Documentation
- Health Information Access Management
- Explaining Policy and Procedures
- Complaint Investigation
- Database Search and Data Entry Skills
- Calm and Effective Under Pressure
- Administrative and Office Support
- Registration and Scheduling
Timeline
Patient Administrative Associate
Hartford Hospital
06.2022 - Current
Insurance Coordinator
Stars in Your Eyes Optometry
05.2019 - 06.2021
Registrar
St Davids Hospital
12.2016 - 11.2019
Some College (No Degree) - Business
Springfield Technical Community College
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