Ismael Breton
Ooltewah,TN
Summary
Dynamic leader with a proven track record at CarMax, achieving record sales and profitability through strategic P&L management and exceptional team development. Bilingual with expertise in operations and talent cultivation, I led initiatives resulting in over $52k savings and fostered a culture of excellence, driving 13 promotions into senior roles. Skilled in negotiation and customer service, exceled in high-stress environments, ensuring continuous improvement and customer satisfaction. Detail-oriented Location Manager with 14 years of experience working in the auto industry. Extensive knowledge of permitting and working on budgets without sacrificing location quality. Adept at creative problem solving and collaborating with production crews.
Overview
15
15
years of professional experience
Work History
Location General Manager
CarMax
11.2016 - Current
- Responsible for total store operations including associate development, profitability, customer satisfaction with a concentration on the sales process and budget management
- Utilized reports, analyzed information, to monitor trends to identify opportunities in the business
- Achieved record monthly and annual sales with year over year growth during challenging and unstable business conditions (2020-2022) resulting in record profits for the store
- Identified opportunities to reduce waste in supply and parts department; specifically, through process improvements that were value added for customer and associate experience
- Reduction of waste amounting to over $52k of savings from reduced known shrink
- Responsible for Interviewing, hiring, training and promoting associates to support store operations and company growth
- Ensured positive associate engagement and associate development through timely and effective feedback, to include individual meetings, file reviews, performance management, and the Annual Performance Review process
- Directly responsible for growth and development leading to 13 promotions into manager and Senior Manager roles
- Led senior management team in setting strategy for the store and provides vision, direction, and motivation to team
- Championed and implemented both company and store initiatives for consistent execution and continuous improvement
- Managed daily store operations by interpreting, communicating and executing policies and procedures
- Resolved customer and associate issues
- As the Initiative Leader for the Region (16 locations) I facilitate meetings and conference calls to improve execution of the Managing the Daily Business Play execution to achieve day to day and monthly sales budgets
- As the CarMax Foundation Regional Chair for the Region, I facilitate calls to drive philanthropy efforts for individual locations and deliver feedback and provide support to Store Champions when Action Plans are off track to goals.
Assistant Store Manager
CarMax
04.2016 - 11.2016
- Served as acting Location General Manager of the Memphis Location during gap in coverage prior to receiving my first General Manager assignment in Wichita, Kansas.
Sales Manager
CarMax
03.2011 - 04.2016
- Managed approximately 20 Sales Associates by developing relevant skills to achieve sales goals using various methods and tools including: The Sales Performer, providing one-on-one training, conducting sales refresher training, conducting mentor debriefs, and overseeing new sales consultant training
- Conducted interviews and participated in the selection process of Sales Associates
- Made hiring and firing suggestions, recommendations and decisions regarding Sales Associates
- Made suggestions, recommendations and decisions regarding the advancement, performance management, promotion or other change of status of Sales Associates
- Trained and coached Sales Associates
- Conducted performance reviews by assessing Sales Associate productivity
- Scheduled and apportioned the work of Sales Associates
- Effectively addressed associate concerns, complaints and grievances
- Evaluated team performance and sales results and developed strategies and detailed action plans to improve Sales Associate effectiveness
- Responded and effectively resolved customer complaints
- Provided for the safety and security of associates and the store property
- Performed all the duties above, and other matters of significance, by customarily and regularly exercising discretion and independent judgment.
Sales Consultant - President's Club Sales Consultant
CarMax
02.2010 - 03.2011
- First Full Time Sales Consultant to Achieve President's Club Status (highest sales club status) within 5 months in location history
- Sold 90 units and maintained over 60% Extended Service Plan penetration over performance evaluation period
- Guided customers every step of the way, from sale or appraisal to test drives and arranging financing applications
- Completed all relevant records and documentation to ensure smooth transactions for our customers.
Education
Bachelor of Science Degree in Business Administration: Finance -
University of Tennesse - Chattanooga
Chattanooga, TN12.2009
Skills
- Bilingual – English/Spanish
- Finance
- Public Speaking
- High Stress Tolerance
- Flexibility to Change
- Customer Service
- Teamwork
- P&L Management
- Workday/Salesforce Expert
- Hiring & H/R Investigations
- Asset Protection
- Talent Development
- Staff Training and Development
- Operations Management
- Human Resources Management
- Payment Collection
- Sales Development
- Problem-Solving
- Time Management
- Attention to Detail
- Multitasking
References
Available upon request
Languages
Spanish
Native or Bilingual
Timeline
Location General Manager
CarMax
11.2016 - Current
Assistant Store Manager
CarMax
04.2016 - 11.2016
Sales Manager
CarMax
03.2011 - 04.2016
Sales Consultant - President's Club Sales Consultant
CarMax
02.2010 - 03.2011
Bachelor of Science Degree in Business Administration: Finance -
University of Tennesse - Chattanooga
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