Ismael Cruz Martinez
Dallas
Summary
Dynamic and results-driven sales and customer experience professional with 7+ years of experience in telecommunications, automotive services, and business account management. Recognized for exceeding sales targets, leading high-performing teams, and delivering outstanding client satisfaction. Adept at building long-term relationships, optimizing processes, and driving revenue growth.
Experienced with managing client portfolios and ensuring high satisfaction levels. Utilizes strategic planning and relationship-building to drive business growth. Track record of effective communication and analytical problem-solving to meet client needs.
Overview
8
8
years of professional experience
Work History
Business Account Expert (VBS)
T-Mobile for Business
04.2024 - 06.2025
- Managed full sales cycle from prospecting to closing for business clients.
- Conducted outbound/inbound calls, online meetings, and personalized messaging.
- Consistently ranked among Top 10 Business Account Experts nationwide (2024).
- Earned multiple 21 Club Awards for outstanding performance.
- Built strong business relationships, contributing to retention and revenue growth.
Service Advisor III
Tesla
03.2023 - 08.2023
- Delivered premium customer service through calls, emails, and in-person consultations.
- Resolved technical concerns or escalated cases to service managers when needed.
- Accurately documented issues in Dealer Management System (DMS).
- Coordinated vehicle detailing, delivery, and follow-up to ensure satisfaction.
SMB Sales Development Representative
T-Mobile
12.2022 - 03.2023
- Served as first point of contact for inbound SMB leads.
- Qualified prospects and connected them with Account Executives.
- Partnered with telesales and field sales to drive pipeline growth.
- Ensured rapid response and conversion of inbound leads into opportunities.
Mobile Expert & Supervisor
Metro by T-Mobile
08.2017 - 12.2022
- Advanced from Mobile Expert to Key Holder/Supervisor.
- Coached and led sales teams to consistently exceed revenue goals.
- Managed scheduling, inventory, and cash handling.
- Earned Star Award (x2) and Winner’s Circle recognition (2022).
Education
No Degree - Business Management
The University of Arizona Global Campus
Skills
- Business Account Management & Development
- Sales Strategy & Pipeline Growth
- Customer Relationship Management (CRM)
- Leadership & Team Development
- Inbound & Outbound Marketing
- Digital Savvy & Product Knowledge
- Retail Sales Experience
- B2B sales
- Teamwork and collaboration
- Problem-solving
- Customer service
Awards
Top 10 Business Account Expert Nationwide – T-Mobile (June–Sept 2024), 21 Club Award – T-Mobile (June & Aug 2024), Winner’s Circle – Metro by T-Mobile (2022), Star Award (x2) – Metro by T-Mobile
Languages
Spanish
English
Timeline
Business Account Expert (VBS)
T-Mobile for Business
04.2024 - 06.2025
Service Advisor III
Tesla
03.2023 - 08.2023
SMB Sales Development Representative
T-Mobile
12.2022 - 03.2023
Mobile Expert & Supervisor
Metro by T-Mobile
08.2017 - 12.2022
No Degree - Business Management
The University of Arizona Global Campus