Marc Kelly
Irving,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Business Account Expert
T-Mobile
Irving, TX
11.2023 - Current
- Provided technical support to clients in resolving complex issues related to products or services.
- Conducted regular meetings with clients to discuss their needs and expectations.
- Analyzed customer feedback data to identify areas of improvement in the customer experience.
- Identified new opportunities for expanding existing relationships with clients.
- Drafted proposals outlining solutions that meet the requirements of clients' business objectives.
- Maintained up-to-date knowledge of company's products and services offerings in order to answer questions from customers accurately and quickly.
Client Solutions Executive Mobility
AT&T
Dallas, TX
06.2022 - 11.2023
- Conducted review of client relationships to assess improvement and opportunities strategies and formulate client engagement plans.
- Produced reliable financial forecasting with market fluctuations for client lead.
- Created staff stability through individual recognition and tailored personal development plans for each team member.
- Facilitated strong relationships with media and technology partners to identify latest technology developments in market.
- Generated sales by prospecting leads, cold calling and negotiating advantageous deals.
Assistant Club Manager
Planet Fitness
Dracut, MA
10.2020 - 06.2023
- Helped members resolve account problems and navigate internal systems to handle routine needs.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Kept member service area clean and neat with well-stocked supplies and fliers.
- Offered exceptional customer service to differentiate and promote company brand.
- Processed customer account changes using ABCFinancial.
Water Technician Intern
Townsend Water Department
Townsend, MA
05.2021 - 08.2021
- Collected samples to assess water quality, including tests for pH, hardness and sediment levels.
- Used SCADA system to maintain appropriate levels.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Followed applicable regulations, including EPA and OSHA to maintain safety of water and all personnel.
- Managed water recovery and control services, including detecting leaks, tracing problems and testing flow.
Warehouse Associate
Amazon
Nashua, NH
05.2020 - 07.2020
- Utilized pallet jacks to move items to and from different warehouse locations.
- Moved boxes, containers and pallets with special-purpose equipment to meet demanding production targets.
- Inspected and moved products to designated areas in warehouse.
- Unloaded incoming products off trucks, sorted items in staging area and transported items to final storage locations.
- Received deliveries, scanned packages and updated orders in internal database to enable efficient order processing and fulfillment.
Sales Associate
GNC Live Well
Westford, MA
11.2019 - 02.2020
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Offered product and service consultations and employed upselling techniques.
- Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
- Negotiated and closed deals with minimal oversight.
- Sold various products by explaining unique features and educating customers on proper application.
Installation Technician
Sperry Tents Hamptons
Water Mill, NY
06.2019 - 08.2019
- Tent Set up and Break down/ Constructed Staging/Dance Floors/Lights.
Supervisor
Party City
Littleton, MA
09.2017 - 05.2019
- Customer Service/Register/Down stocking/Freight Management/ Build revisions for new sections in aisles by following POG(Planogram).
- Established work priorities to meet contractual obligations for schedule and installations.
- Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.
- Contributed to development and evaluation of service level agreements that complied with established operational parameters.
- Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives.
Tech Apprentice
Comfort AV
11.2016 - 08.2017
- Install WiFi Routers/Switches/Access Points/TV's/Audio Equipment/Security Equipment/Structured Cabling with CAT5/CAT6/RG59.
Tech Apprentice
Soundsmith
06.2015 - 06.2016
- Install WiFi Routers/Switches/Access Points/TV's/AV/Security Equipment/Structured Cabling.
Education
Bachelor of Arts - Business And Leadership
Merrimack College
North Andover, MA07-2024
High School Diploma -
Nashoba Valley Technical High School
Skills
- Certified AutoCAD
- OSHA 10 Certified
- CNC G-Code/CAM(Computer-Automated-Model)
- Leadership
- Inside and outside sales
- Lead generation
- B2B and B2C sales
- Product management and pricing
- Project management
- Customer support
- Territory Sales
- High-energy attitude
- Freight operations
- Business development understanding
- Technologically savvy
- SCADA operations knowledge
- Relationship building
- Advertising and Marketing
Timeline
Business Account Expert
T-Mobile
11.2023 - Current
Client Solutions Executive Mobility
AT&T
06.2022 - 11.2023
Water Technician Intern
Townsend Water Department
05.2021 - 08.2021
Assistant Club Manager
Planet Fitness
10.2020 - 06.2023
Warehouse Associate
Amazon
05.2020 - 07.2020
Sales Associate
GNC Live Well
11.2019 - 02.2020
Installation Technician
Sperry Tents Hamptons
06.2019 - 08.2019
Supervisor
Party City
09.2017 - 05.2019
Tech Apprentice
Comfort AV
11.2016 - 08.2017
Tech Apprentice
Soundsmith
06.2015 - 06.2016
Bachelor of Arts - Business And Leadership
Merrimack College
High School Diploma -
Nashoba Valley Technical High School
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