Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Timeline
Generic

Ismael Custodio

Port St Lucie ,FL

Summary

Knowledgeable professional with 10 years of Management experience and almost 25 years of Telecommunications experience, bringing planning and problem-solving abilities. Organized and systematic with natural relationship-building and leadership talents.
Dedicated and adaptable with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

25
25
years of professional experience

Work History

Operations Manager

Windstream Enterprise
Port St Lucie , FL
07.2009 - Current
  • Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
  • Developed and implemented operational procedures to ensure quality standards are met.
  • Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
  • Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
  • Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
  • Maintained accurate inventory records to track stock levels and minimize costs.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
  • Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
  • Motivated and evaluated personnel for performance improvement and goal achievement.
  • Built strong operational teams to meet process and production demands.
  • Managed scheduling, training and inventory control.
  • Prepared staff work schedules and assigned team members to specific duties.

Facilities Technician

AT&T Communications
West Palm Beach, FL
09.2007 - 05.2009
  • Responsible for conditioning cross connect boxes, terminals by removing bridge taps along ariel and buried plants for the purpose of clearing pairs for video services (U-verse). Routinely climbed poles and worked in pits.
  • Cleaned and maintained tools used for facility maintenance tasks.
  • Resolved customer complaints concerning facilities services provided.
  • Responded promptly to emergency calls from staff regarding facility issues.
  • Prepared reports on work completed and any problems encountered during maintenance activities.
  • Maintained records of all repairs and preventive maintenance activities in a computerized database system.
  • Inspected facilities and proactively detected and diagnosed potential or actual maintenance or repair needs by listening, looking and using precision measuring and testing instruments.
  • Inspected buildings and grounds to identify potential safety hazards or structural problems.

Multi-Media Technician

Life Electronics
Virginia Beach, VA
01.2006 - 07.2007
  • Installed various multi-media solutions, such as intercom systems, surround sound, telephone, security (CCTV), central vacuum systems, security panels and communications hubs in pre-wired homes.
  • Installed Cat5e, coaxial and security wiring for the following components CCTV surveillance cameras, routers, TV's and speakers.
  • Installed, configured and maintained audio-visual equipment in residential and commercial settings.
  • Monitored performance of multimedia applications to ensure quality output is achieved.
  • Configured network settings for optimal performance of multimedia applications over LAN and WAN networks.

Electronic Technician

Epsilon Systems Solutions
Virginia Beach, VA
05.2004 - 01.2006
  • Responsible for the installation of Web-Based CCTV security systems for the Department of Homeland Security at chemical plants throughout the United States.
  • My duties included chemical plant site surveys, development and review of Engineering Installation Packages (EIP) for said plants.
  • Spliced, tipped and tested Fiber Optics lines and have extensive experience with the installation of OSP, ISP and FO pull boxes.
  • Installed and maintained electrical cables, rigid and EMT conduit, power panels and cable supports.
  • Installed and maintained Transient Voltage Surge Suppression (TVSS) systems on various US naval vessels.

Multi-Media Technician

Verizon
Virginia Beach, VA
02.1999 - 05.2004
  • Installed, maintained and repair of data, voice, ISDN, T-1, fiber optic lines and related electronics in both residential and commercial settings.
  • Checked electrical components to identify defects and hazards and make necessary adjustments.
  • Read and interpreted equipment and work orders to properly perform required maintenance services.
  • Installed new systems, replacement parts and components to maintain proper operation.
  • Operated hand and power tools to complete repairs.
  • Maintained clear and safe workspace areas to meet OSHA standards.
  • Routinely inspected equipment for preventive and emergency maintenance needs.

Education

Fiber Optics Certification - Fiber Optics Certification

ECPI University
Virginia Beach, VA
02-2000

High School Diploma -

Aviation High School
Queens, NY
09-1982

Skills

  • Performance reporting
  • Inventory Management
  • Logistics Oversight
  • Health and safety compliance
  • Operations Management
  • Interpersonal Communication
  • Team Building/Leadership
  • Workforce training
  • FLUENT IN Spanish
  • Warehouse Operations

Languages

Spanish
Limited

Affiliations

  • Bowling League
  • Golfer

Timeline

Operations Manager

Windstream Enterprise
07.2009 - Current

Facilities Technician

AT&T Communications
09.2007 - 05.2009

Multi-Media Technician

Life Electronics
01.2006 - 07.2007

Electronic Technician

Epsilon Systems Solutions
05.2004 - 01.2006

Multi-Media Technician

Verizon
02.1999 - 05.2004

Fiber Optics Certification - Fiber Optics Certification

ECPI University

High School Diploma -

Aviation High School

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Ismael Custodio